Amadeus Qatar launches online support center for travel agencies

Press release

Published May 31st, 2011 - 07:07 GMT

Al Bawaba

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, has launched the Amadeus e-Support Centre, an online support tool for travel agents to browse support information, resolve problems and log a case to the Amadeus Help Desk. The online portal is currently used in Australia, Austria, Benelux, Denmark, Egypt, Finland, France, Germany, Gulf, Hong Kong, Ireland, Malaysia, New Zealand, Norway, Philippines, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom and the USA, and is now available in Qatar.

Amadeus e-Support Centre contains over one thousand knowledge solutions, tips and support guidelines. The wide range of resources and educational material can be searched by keyword, topic and specific system error message. All this is available at no extra cost to customers and is designed to increase productivity and reduce telephone bills. Agents can also log a case online which will be automatically processed by the Amadeus Help Desk. Travel agents can then track the status, update or close the case online.

Future enhancements will include an online Format Finder to help agents find the right Amadeus entry quickly and other features designed to push information to travel agents in the event of an ongoing problem.

Wafiq Al-Wahidi, General Manager, Amadeus Qatar, said: “Online search technology and self service have become part of our daily lives. Amadeus has worked closely with customers to create new online support tools that are designed to make their lives easier. This investment in new technology will provide customers with better access to information and new and innovative ways to get the support they need when and where they need it.”

With a user-friendly look and feel and navigation, Amadeus travel agency customers will experience an enhanced multi-channel support service.

Background Information

Amadeus

Travel broadens horizons, creates connections and builds economies. Travel powers progress. And Amadeus powers travel.

We build the critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players to run their operations and improve the travel experience, billions of times a year, all over the world.

We've been doing it for more than 30 years, and we're just getting started. Innovating. Moving fast. Working with customers and partners to power better, more rewarding journeys. Leading the industry forward to shape a better future of travel