CosmoCom’s CosmoCall Universe customer interaction management system has been selected by Abu Dhabi National Oil Company (ADNOC) Distribution, a wholly owned subsidiary of the ADNOC.
The agreement was inked by CosmoCom's Dubai-based systems integration partner for the region, InterTec Systems. CosmoCom's relationship with InterTec gives CosmoCom access to markets throughout the Middle East.
The all-IP multimedia solution will enhance ADNOC's ability to provide customer service. All communications, including telephone calls, web chats, e-mail and fax messages, will be handled by ADNOC agents on a unified queuing and routing basis. In addition, the CosmoCall Universe system will be integrated to ADNOC's CRM, empowering agents with the information they need to efficiently handle all communication types.
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. It supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
