Dubai Naturalisation and Residency Department (DNRD) has announced its decision to construct a four storied building in an area of 64,350 square meters, as a solution to the parking problems at its premises. The new building will be able to accommodate a total of 1,994 cars, with 111 parking spaces reserved for employees.
In addition to parking spaces, the building will house 11 commercial stores, 12 office spaces and training rooms, an archive department and a 12 room temporary dormitory for employees. An area of 640 square meters will also be set aside for additional services that DNRD will introduce in future. The tender for the project will be launched in January 2006, and the building is scheduled for completion by end of 2007.
“DNRD has been determined to find a solution for the parking problems faced by our employees and clients in our premises, and after evaluating various options we came to a conclusion that constructing a new building was the best solution,” said Brigadier Saeed Matar Bin Belaila, Director, Dubai Naturalization and Residency Department.
“Customer satisfaction continues to be high on DNRD’s agenda. We are committed to offer the best service to our customers and to ensure that their requirements are addressed, with maximum convenience. A solution to parking problems is a major step to improve our customer service and to raise our customer satisfaction index,” he added.
DNRD has been constantly reviewing its customer satisfaction index by conducting surveys and studies and has taken timely steps to enhance customer service levels. The department places great emphasis on customer feedback and suggestions and has provided various communication channels to generate feedback from its clients.
“We are continuously developing new ways to improve the quality of our service by encouraging feedback from employees and customers. Based on the response we get, appropriate measures are taken by DNRD to address customer needs,” concluded Bin Belaila.
Dubai Naturalisation and Residency Department (DNRD), was established in 1971. It consists of 12 Sections, six of which are main sections located within the premises of the administration, namely: Naturalization and Passports Section, Entry Permits Section, Residency Section, Investigation and Control Section, Administration and Finance Section and Information Technology Section. The other six sections are spread over Dubai and neighbouring area and include Dubai Airport passports Section, Rashid Port Passports Section, Shindagha Port Passports Section, Hamriyah port Passports Section, Jebel Ali Port Passports Section and Hatta Passports Section.
DNRD has recently installed a fast-track electronic passport control system at the Dubai International Airport, eGate that offers card-operated access to the airport to travellers through pre-registration. eGate helps passengers complete passport control within a few seconds, using an electronically operated foolproof fingerprint identification system. Dubai Airport is the first airport in the Middle East and the third in the world to install such an advanced passenger clearance system.
