Dubai International Airport (DIA) is perceived as the world’s best in terms of overall passenger satisfaction, according to the latest International Air Transport Association (IATA) survey conducted among both business and leisure passengers. Dubai was rated best-in-class out of 52 international airports, followed by Singapore Changi and Copenhagen airports.
A new entrant in the top 10 airports, DIA has secured lead position for overall passenger satisfaction and for further 17 service items such as duty free shopping, business facilities, restaurants, sense of security, cleanliness, general ambience, business/executive lounges etc.
Based on IATA’s Global Airport Monitor survey, DIA was given the Best Airport Middle East/Asia/Pacific award, in the category of airports handling up to 25 million passengers and the Best Airport Worldwide in the category of airports handling under 15 million passengers, during an Airport Service Excellence Awards recently held in Vienna.
Within the Asia Pacific/Middle East area Dubai is ranked top for all key services, except ease of making connections with other flights, where Singapore maintains its lead. The Global Airport Monitor measures passenger satisfaction through 80,000 interviews at 52 major airports worldwide for a range of customer service attributes over a one-year period.
In North America, Minneapolis scored highest for navigation, ease of making connections with other flights, restaurant/eating facilities and shopping facilities. Bermuda took top position for courtesy, helpfulness of airport staff and accessibility to the airport. Vancouver took the lead regionally for comfortable waiting/gate areas.
Amongst the European airports covered, the newly built Athens Eleftherios Venizelos jumped in to the top for: ease of finding your way through the airport/signposting, Ease of making connections with other flights, restaurant/eating facilities, comfortable waiting/gate areas and parking facilities. Copenhagen is ranked top for the shopping facilities and ground transportation to/from airport, whilst Helsinki maintains the lead for courtesy, helpfulness of airport staff. — (menareport.com)
© 2002 Mena Report (www.menareport.com)
