Palm Resort Developers have launched a Call Center, which seeks to manage the large volume of calls that the project is receiving on a daily basis. The Call Center, which is operated by Cupola Teleservices is based out of the new Palm Sales Center and forms the first step of The Palm’s Customer Relationship Management (CRM) program.
“The Palm Call Center is utilizing state-of-the-art technology that includes a combination of technologies from Dell, Avaya, Microsoft and other leading vendors. The front and back end is running off purpose built software programs in a fully networked environment. This technology provides for each and every call to be logged and extensive daily reports generated from the information, thus allowing for the constant evaluation of enquiries and ultimately for resources to be allocated accurately,” said Operations Manager for Cupola Teleservices, Humaira Majid.
The Palm involves the creation of the world’s largest two man-made islands known as The Palm, Jumeirah and The Palm, Jebel Ali. Located just off the coast of the city of Dubai in the United Arab Emirates (UAE), the two palm tree shaped islands are expected to contribute to the city’s position as a premier global tourist destination. — (menareport.com)
© 2002 Mena Report (www.menareport.com)
