Abu Dhabi Municipality Completes E-Link Project With Abu Dhabi Judicial Department

The Abu Dhabi City Municipality has completed the e-link project with Abu Dhabi Judicial Department - as part of the efforts made by both government institutions to leverage performance, improve customer services, facilitate procedures and enhance communication channels.

Under this project, official transactions will be based on a centralised digital system for both parties, as of March 2018. It reaffirms the Municipality’s continued endeavours to upgrade services and utilise digital technology to simplify procedures and streamline transactions to raise the satisfaction of customers and strategic partners, bring them happiness and satisfy their needs.

The e-link between ADM and Abu Dhabi Judicial Department guarantees fast access, speedy delivery and easy tracking of transactions, and better quality of service, thereby obviating customers the need for visiting both entities before the transaction is completed.

The initiative - undertaken in the context of Abu Dhabi Government's vision to implement the e-link project - reflects the keenness of Urban Planning and Municipalities Department to prop up partnership & integration with the public and private sector to improve services, and streamline procedures. The step is also intended to realise the Municipality’s mission & objectives in line with the directives of the Government and the aspirations of community members.

Opening communication & coordination channels with the Abu Dhabi Judicial Department will contribute to achieving a faster, more effective and more positive response to ensure better service and bring happiness to customers, besides saving their time & effort when processing transactions. This e-link is a win-win solution for both parties as it enables them to make the right, prompt decisions to meet the needs of their customers. The project is also intended to achieve the highest satisfaction rates for customer, community and partners, besides activating the role of technology in government business and customers’ procedures.

The Municipality is now linked digitally with 139 public and private institutions broken-down as follows: 10 public institutions, 88 private institutions, 30 legal expert offices and 11 prosecutor offices.

The public institutions linked digitally with the Municipality are the Judicial Department in Abu Dhabi, Al Ain & Al Dhafra, Dubai Municipality, Abu Dhabi Public Services Company (Musanada), National Emergency Crisis and Disaster Management Authority - National Coordination and Response Office - Abu Dhabi Center, The United Arab Emirates Football Federation, Emirates Red Crescent Authority, Environment Agency - Abu Dhabi, and Culture and Tourism Department. The 11 prosecutor offices include Abu Dhabi Traffic Prosecution, Bani Yas Court & Prosecution, Rahba Court & Prosecution, Abu Dhabi Family Prosecution, Abu Dhabi Nationality & Residence Prosecution, Money Prosecution, Abu Dhabi Appeal Court Prosecution, The Cassation Prosecution, Abu Dhabi Court & Prosecution Office, Al Dhafra Court & Prosecution, Al Ruwais Prosecution.

The number of digital transactions issued by the Municipality to these institutions amounted to 753, and the number of transactions received from the same entities hit 3000 approximately, while the total number of inbound transactions since last February has reached 6920. These statistics reflect the positive impact of the e-link on customer service and customer satisfaction.