ADNEC awarded 4-star excellence rating by European Foundation for Quality Management

Press release
Published May 25th, 2017 - 06:24 GMT
Humaid Matar Al Dhaheri, Group CEO, ADNEC
Humaid Matar Al Dhaheri, Group CEO, ADNEC

Abu Dhabi National Exhibitions Company (ADNEC) has received the recognized for excellence 4-star rating by the European Foundation for Quality Management (EFQM) following a recent in-depth assessment of all aspects of excellence across ADNEC.

The EFQM recognition confirms ADNEC’s continuous efforts to advance quality and ensure the adoption of best practices.

Her Excellency Noura Mohammad Hilal Al Kaabi, Chairwoman of Abu Dhabi National Exhibitions Company, said: “ADNEC is excited to be awarded 4 stars by the European Foundation for Quality Management for outstanding performance. This achievement is a true reflection of the guidance of the UAE leadership, performance of ADNEC’s senior management and the dedication and commitment of our teams towards achieving excellence. Moreover, the high standards employed by everyone at ADNEC have continued to underpin our efforts to boost business tourism in Abu Dhabi. This recognition proves that unwavering commitment, team work, and employee engagement are the keys to success.” 

Al Kaabi added: “Striving for excellence is one of our corporate values and a recognition such as this reinforces our endeavours towards improving our processes and services. This positive development just four months ahead of the Abu Dhabi Excellence Award in Government Performance (ADEAP) assessment provides the right motivation for us to step-up our efforts.”

For his part, Humaid Matar Al Dhaheri, Group CEO, ADNEC, said: “ADNEC is proud to receive this commendation from EFQM. The recognition for excellence holds great significance for the entire ADNEC team that works diligently to exceed the expectations of its customers, stakeholders as well as the wider community. It validates ADNEC’s commitment to delivering a superior experience for its customers from the MICE sector.”

Al Dhaheri added: “At ADNEC, we adopt strict measures to ensure the highest standards of excellence in the services we offer. This award is well deserved indeed. The road to excellence never ends, however, and ADNEC is committed to driving performance improvements in its continuing journey of excellence."

Equivalent to the Malcom Baldrige National Quality Award in the USA and the Deming Prize in Japan, the EFQM Excellence Model has been the backbone for government excellence awards around the world, including Abu Dhabi Excellence Award in Government Performance (ADEAP).

Excellence is high on ADNEC’s agenda. The company launched its Internal Excellence Awards in July 2016 as part of sustained efforts to promote a healthy spirit of competition, elevate departmental excellence and improve overall organisational efficiency. Named ‘Capital Excellence Awards’, the bi-annual recognition aims to reinforce ADNEC’s commitment towards achieving its vision and delivering outstanding customer service to stakeholders in the business tourism industry.

ADNEC’s flagship venue, the Abu Dhabi National Exhibition Centre, offers 133,000 square metres of interconnected floor space to meet the requirements of a wide variety of events and exhibitions. Equipped with state-of-the-art facilities and built to international standards, the venue attracted 1.5 million people across 480 events in 2016.

Background Information

Abu Dhabi National Exhibitions Company Group

Abu Dhabi National Exhibitions Company Group (ADNEC) is an international venue development and business management company. ADNEC Group's portfolio currently includes the Abu Dhabi National Exhibition Centre, the Gulf's largest exhibition centre; ExCeL London, the UK capital's largest exhibition centre; the Al Ain Convention Centre, a brand new development in the historic city of Al Ain, Capital Gate, the UAE capital's iconic, gravity defying tower and a number of hotel projects. In addition ADNEC is master developer of the Capital Centre project, the world's first fully interconnected exhibition lifestyle destination.

ADNEC Group is developing its network both through acquisition and construction; the company's objective is to become the world's leading venue provider to the international exhibitions, conferences and live events industries by providing consistently high standards of venue facilities, management and client relationships and capitalising on the synergies which exist within a global venue network.

ADNEC Group's Executive Office is located in Abu Dhabi, the capital city of the United Arab Emirates. ADNEC Group is a Government organisation which functions as a private enterprise and operates within the principle core values of efficiency and effectiveness.

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