axiom ‘Tech Squad’ comes to the rescue for customers facing mobile device issues

Press release
Published October 17th, 2016 - 07:36 GMT
axiom Tech Squad
axiom Tech Squad

axiom telecom is promising UAE residents technical support at their home or their office with the launch of the new ‘Tech Squad’ service.

axiom is already known for its top-class after-sales support through its service centers and this latest initiative takes this renowned customer care out on the road and literally into the customer’s house. The unique service is the first-of-its-kind in the UAE, bringing international best practice in customer support to the Emirates.

“So many of our daily tasks rely on the seamless functionality of our mobile devices, making it important that a handset or tablet that requires troubleshooting is restored both quickly and conveniently,” said axiom telecom CEO, Fahad Al Bannai. “With ‘Tech Squad’, we can make the process of getting your device service as easy and hassle-free as possible.”

Customers facing issues with their mobile device can call a dedicated toll-free helpline ‘800-SQUAD (77823)’ and receive instant support. If the problem can’t be solved over the phone, then the Support Center will dispatch an expert technician – complete with a fully equipped ‘mobile lab’ – to the customer’s doorstep.

The service costs just AED 349 per year and includes five support requests and three onsite visits. The service is currently offered in the main areas of Abu Dhabi, Dubai, and Sharjah.

“Finding this level of service in the UAE is hard to come by,” said Al Bannai. “With one of the highest levels of smartphone users in the world, we expect our ‘Tech Squad’ agents to be constantly driving around the streets and serving our customers.”

Background Information

Axiom Telecom

It was 1997 when Faisal Al Bannai decided that there was a better way to trade and distribute mobile devices and accessories. axiom telecom was born. And now it’s all grown up. Today we’re the largest retailer and distributor in the region with 525 locations and growing, and more than 2,000 hand-picked expert employees across the United Arab Emirates, The Kingdom of Saudi Arabia and Bahrain.

We’re the major authorized retailer and distributor of some of the world’s most recognizable brands including Samsung, Apple, Huawei, Lenovo, BlackBerry and Nokia. We also deal with various telecom operator partners in each of the countries we have a presence.

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