Burgan Bank Rewards Top-Performing Employees and Branches for Quarters 2 & 3 /2019

Press release
Published October 16th, 2019 - 11:31 GMT
During the event
During the event
Highlights
Burgan Bank recently held its quarterly ceremony to reward the best branches and employees of Branches, Contact Center, Direct Sales and Merchant Sales for their outstanding work in Quarters 2 & 3/2019.

Burgan Bank recently held its quarterly ceremony to reward the best branches and employees of Branches, Contact Center, Direct Sales and Merchant Sales for their outstanding work in Quarters 2 & 3/2019. Divided into separate categories, the top achievers were presented with the titles of "Best Branches,” "Best Customer Service Representative" and “Best Merchant Sales officer “at Al Hamra Tower. The ceremony is held periodically in recognition of their hard work, optimal performance, and commitment to quality assurance and premium customer service.

The event that was held at the Grand Cinemas at Al Hamra Tower witnessed the attendance of senior management from the bank and branches alongside top-performing employees. Mr. Nasser Al Qaisi - Chief Retail Banking officer at Burgan Bank applauded their efforts and efficiency as they each received a certificate of appreciation. He further explained that their performance was a demonstration of the bank’s increased investment in advanced training and development to sustain successful banking operations.

The employees were additionally treated to a blockbuster movie soon after the rewarding ceremony.

The Customer Experience Management (CEM) in Burgan Bank has adopted objectives to continue to upgrade its banking operations and maintain high quality services in line with the Bank's customer satisfaction strategy. The Customer Experience Management (CEM) also continue to create incentive based initiatives to further inspire employees, develop their skills, and enhance commitment to the Bank's practices and processes to improve customer experiences.

Background Information

Burgan Bank

Established in 1977, Burgan Bank is the youngest conventional Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks. which include Gulf Bank Algeria - AGB (Algeria), Bank of Baghdad - BOB (Iraq & Lebanon),Tunis International Bank – TIB (Tunisia), and fully owned Burgan Bank – Turkey, (collectively known as the “Burgan Bank Group”). Furthermore, Burgan Bank has a present in the UAE through its corporate office (“Burgan Financial Services Limited) which had helped the bank to participate in multiple financing opportunities in the UAE.

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May Allam
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