Daman appoints Chief Process Officer as part of its Commitment to Service Excellence
The National Health Insurance Company – Daman announced today the appointment of Hamad Abdulla Al Mehyas as the company’s Chief Process Officer. Mr. Al Mehyas’s role will focus on efficiency and effectiveness across Daman’s internal processes to ensure the continuous delivery of superb services to members, partner medical service providers and various other stakeholders.
Mr. Al Mehyas will also be in charge of improving Daman’s operational processes including claims management, after-sales operations and the company’s 24-hours customer care centre. He will also oversee special projects aimed at finding the best solutions to optimise the company’s internal processes to deliver excellent services all-round.
H.E. Mohamed Sultan bin Ghanoum Al Hameli, Chairman of Daman said “On behalf of the Board, I would like to extend a warm welcome to Hamad Al Mehyas. As the UAE’s leading health insurance specialist, offering best-in-class service to our customers and partners is of paramount importance. Therefore, it is crucial we continue to invest in our core operations to remain dynamic and adaptable to changing market demands.”
At the end of 2014, Daman insured members numbered 2.6 million, with the monthly average number of calls to the customer care centre reaching 70 thousand from both members and partner medical service providers. In order to sustain daily operations with Daman’s renowned efficiency and effectiveness, even greater focus was deemed necessary on streamlining operations to cope with the upward trajectory of new members.
Dr. Michael Bitzer, the Chief Executive Officer at Daman commented: “We are delighted to have Hamad on board. ‘Performance’ is key corporate value that we truly operate by and the role of a Chief Process Officer is integral in aligning the operational and the non-operational departments’ objectives to deliver a rich experience that centres on quality, satisfaction and peace of mind.”
The growth in membership figures has naturally caused the number of claims submitted by medical service providers to increase commensurately; with Daman currently receiving on average 1.7 million claims monthly. This has made effective claims management a crucial element in ensuring a smooth process for claims reception, review and payment.
Hamad Abdulla Al Mehyas, Daman’s Chief Process Officer also commented:” I’m honoured to join Daman and contribute to its development. I look forward to bringing my experience in leading large scale operations to Daman. It’s a company that is known throughout the industry for its pioneering approach to the healthcare insurance sector and unique initiatives in the UAE. Together with my team, I look forward to building on Daman’s excellent foundations and helping further secure the company’s position as a benchmark in the healthcare sector.”
Mr. Al Mehyas is one of the first UAE Nationals specialising in forensic medicine; a field in which he received the Emirates Government Excellence Award in the Innovative Initiative category. He held a number of senior roles in federal and local Government entities in addition to working on GCC and regional levels. He has also represented the UAE in a number of international organisations. During his career he led a number of nation-wide initiatives, most notably heading the Office of UAE National Biosecurity Committee.
The appointment of Hamad Abdulla Al Mehyas as Chief Process Officer underlines Daman’s continuous commitment and promise of excellence to its members and partners. He reports directly to CEO Dr. Michael Bitzer.
The National Health Insurance Company – Daman
The National Health Insurance Company – Daman is the UAE’s leading specialised health insurer, providing comprehensive health insurance solutions to about 3 million members in the UAE.
Daman is a public joint-stock company that is 80% owned by the Abu Dhabi Government with the remaining 20% owned by Munich Re.