DEWA Launches One-Step Scheme for Utility Services

Dubai Electricity and Water Authority (Dewa) has introduced its One Step initiative that reduces the number of steps needed to activate, deactivate, or transfer electricity and water services without needing to visit Dewa’s customer happiness centres.

 It also provides customers with more smart payment options. Dewa is asking the public to vote for the One Step initiative, which has qualified for the Hamdan bin Mohammed Smart Program for Smart Government, which is managed by Dubai’ the Model Centre, which is a part of The Executive Council of Dubai.

The One Step initiative allows the activation of electricity and water services for Dewa’s customers, once they receive their Ejari contract from one of over 800 real estate companies certified by the Dubai Land Department.

It also allows customers to transfer their accounts when moving to new accommodation within Dubai while keeping their security deposits. Their registered information is kept on file, removing the need to submit any additional documents or visit a Dewa Customer Happiness Centre.

Customers can also deactivate electricity and water services, and get their final bill, using Dewa’s smart app or website. Customers can easily request a refund of their deposits and have them transferred directly to their bank accounts, using the IBAN number, or receive a cheque by express mail to their registered local address.

The initiative also provides smart payment options and easy payment plans. Bills can be paid in instalments, with no interest or additional charges, if they use credit cards from Emirates NBD or Mashreq Bank.

Source: Trade Arabia