Dubai's Dewa Opens Centre for Customer Happiness

Press release
Published September 18th, 2017 - 06:05 GMT
The centre is the first of its kind in Dubai and uses Artificial Intelligence (AI) and robotics to provide services.
The centre is the first of its kind in Dubai and uses Artificial Intelligence (AI) and robotics to provide services.

Dubai Electricity and Water Authority (Dewa) has opened its Future Centre for Customer Happiness, the first integrated smart customer happiness centre in Dubai which uses Artificial Intelligence (AI) and robotics to provide services.

The centre was inaugurated by Crown Prince of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum at Ibn Battuta Mall.

The event was attended by managing director and chief executive officer of Dubai Electricity and Water Authority (Dewa) Saeed Mohammed Al Tayer, Chairman of Nakheel Ali Rashid Lootah, EVP – Innovation and The Future at Dewa Marwan bin Haidar, and many senior employees.

The Centre represents a practical translation of the UAE's objectives to build the government of the future, and embodies the vision of Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum to enhance service delivery and enable customers to access comprehensive, integrated and smart services that save time and effort.

“Dewa is keen to implement the objectives of the Dubai 10X initiative, launched by His Highness, to propel Dubai towards the future making it 10 years ahead of other cities of the world, through government innovation,” said Saeed Mohammed Al Tayer.

The Centre contributes to achieving customer happiness in line with the directives of the Crown Prince of Dubai and Chairman of the Executive Council His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum to ensure that the government environment is completely paper free by 2021.

“The centre relies on the latest technologies to achieve customers' satisfaction and exceed their expectations. The services have smart self-service booths to help customers complete their transactions with ease. These include Rammas, the virtual employee that uses Artificial Intelligence (AI) to answer queries, the Tayseer smart bill payment platform, live chat and the Future Services section to get design and develop Dewa’s future services, in line with the highest international standards,” added Al Tayer.

Dewa is currently working on closing two centres at Discovery Gardens and Jebel Ali Free Zone, which are located near the Future Centre for Customer Happiness, at Ibn Battuta Mall, and converting them to smart service centres.

Source: Trade Arabia

Background Information

Dubai Electricity and Water Authority

The Dubai Electricity and Water Authority (DEWA) was formed on 1 January, 1992, by a decree issued by His Highness Sheikh Maktoum bin Rashid Al Maktoum to take over and merge the Dubai Electric Company and the Dubai Water Department that had been operating independently for several years until then.

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