dnata’s global brand refresh encompasses its ground-handling business in Iraq
Since its launch in March 2010, dnata’s operation at Erbil International Airport has expanded steadily, providing comprehensive ground handling and cargo services to an increasing number of customer airlines, from the initial six at launch to today’s 17 passenger and freight companies - and the team continues to win new business.
As passenger numbers and cargo volumes have increased at Erbil airport, dnata’s ground handling team has risen to the challenge to meet and exceed customer expectations. The business has made extensive investment in strengthening the team – increasing its staff from just eight check-in staff at start-up of the operation to today’s figure of 39. Erbil staff too celebrated this week with a function at one of Erbil’s newer hotels, sharing an evening of food and entertainment with prizes and short presentations by senior management.
“Thanks to the dedication of our staff and the strength of our parent company, dnata, we have progressively expanded our customer base and won the recognition of the industry for the service we provide at Erbil International Airport” said Kevin Hodkinson, General Manager for dnata in Erbil. “This week's events provided an opportunity for our staff, customers and partners to celebrate what we have achieved so far and we look forward to further strengthening relationships and achieving continued success.”
dnata’s cargo team in Erbil is experienced at handling all manner of shipments, large or small – last month they handled a massive shipment for customer Emirates SkyCargo - the freight division of Emirates airline - which set a new record for the heaviest single item ever carried by a Boeing 777 freighter. Weighing in at 21,157 tonnes (including packaging), the item - a specialised valve used to seal, control and monitor oil and gas wells - was just short of the aircraft’s 21,624-ton limit and was handled successfully by dnata’s team at Erbil Airport as it began its journey to Dubai.
This week’s staff and customer events in Erbil follow similar events which have been held in recent months at dnata business locations including Switzerland, the United Kingdom, Manila and Singapore to celebrate dnata’s brand refresh. The launch of the new brand follows one of dnata’s most successful periods in its 52-year history, as the company has transitioned from regional to global status.
dnata is the world’s fourth largest combined air services provider offering ground handling, cargo, travel, IT solutions and flight catering services across five continents. The company has an outstanding reputation for providing high quality, customer-oriented assistance. Part of the acclaimed Emirates Group and wholly owned by the Investment Corporation of Dubai (ICD), dnata was established in 1959, with just five staff.
flydubai began operations in 2009 with the aim of taking more people to more places, more often. In just a few years, flydubai has firmly established its place in the region. Today, we fly to more than 90 destinations operating out of Dubai International (DXB) and Al Maktoum International (DWC). We’re creating opportunities for travel, tourism and trade across the region. By opening up new markets, we’re changing the way people look at travel while contributing to the growth of Dubai as an aviation hub.
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