Dubai Customs’ Jawab Service Records 70% Increase in Response Rate

Press release
Published June 28th, 2017 - 08:40 GMT
Jawab service helps provide clients with accurate replies to their different enquiries through instant chatting.
Jawab service helps provide clients with accurate replies to their different enquiries through instant chatting.

Dubai Customs’ Jawab service has achieved high response rates in instant calling since its launch last March. The new artificial intelligence communication service which connects Dubai Customs with its clients through social media platforms recorded 70% increase in response rate during the last three months.

Jawab service helps provide clients with accurate replies to their different enquiries through instant chatting.

Commenting on this, Ahmed Mahboob Musabih said: “We are happy to have launched this smart service as part of our vision of becoming the leading customs administration supporting legitimate trade and adopting the latest applications and provide our clients with 7 star services following the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai. Jawab service attends to clients’ enquiries and enable them to contact relevant departments.

He added: “It is very easy and convenient to use and is reminiscent of our attitude and vision as the first 100% smart government department, so we will keep on developing it to attain even higher levels of client”.

On his part, Younis Othman, Director of IT Department said: “The new service features a virtual officer respond to clients enquires 24/7 without any human intervention through Dubai Customs accounts on Facebook and Twitter. Clients are happy to deal with us through this convenient service. We have plans in place to follow up and make sure that the service is adding value to our interaction with our esteemed clients”.  

Background Information

Dubai Customs

Dubai Customs is one of the leading government departments taking part in enhancing sustainable development and promoting Dubai’s image worldwide, turning it into a principal capital, business and tourism destination, as it facilitates smooth movement of legitimate trade and leverages economic and social development, the matter which is consistent with its slogan stating "gateway to Dubai’s prosperity", because prosperity is usually based on free trade through a safe, fast and practical environment to meet the needs of people and adapt to their requirements. This in addition to DC’s main role to protect society and borders against those who try to smuggle prohibited substances to or through Dubai threatening the community safety and security.

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Raisa Al Suwaidi

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