Dubai eGovernment provides auto-payment service on mPay

Press release
Published May 6th, 2012 - 04:40 GMT

Dubai eGovernment has announced new features and updates that it has recently added to its mPay mobile payment gateway using SMS. These features and updates will bring more ease and convenience to users by sending an SMS to 4488 to inquire or pay government transaction fees or due charges.

A number of government entities are currently using this service, which covers Salik recharge from RTA, payment of traffic fines from Dubai Police and payment of electricity bills from Dubai Electricity and Water Authority.

The new updates introduced by Dubai eGovernment to users allow activation of the auto-payment/auto recharge of the government services provided by mPay regularly (daily, weekly, monthly or at a specific date for payment or recharge). They also allow control over the minimum balance and the maximum payment/recharge.

Moreover, the new updates allow users to optimize the “multiple accounts” feature, which allow them to configure mPay to support multiple accounts for one government service. For example, a customer can recharge the Salik account of his/her car and that of another car he/she owns from his/her mPay account.

Wesam Lootah, Assistant Director General of Dubai eGovernment, said: “This gateway is part of our initiative to provide government services through innovative channels with the aim of facilitating government transactions of the public and businesses in Dubai. All departments need a set of electronic components and infrastructure to provide their service online under high quality and security stipulations. We, in Dubai eGovernment, work on the provision of these components in the form of common eServices and infrastructure with the departments, enabling them to provide their eServices to the public, thereby offering them a platform for innovation and excellence in their specialized fields.”

Lootah added: “Dubai eGovernment provides online payment services through the Internet and mobile phones for instant payment of government fees, using effective and convenient means to save their time and spare them the trouble of visiting the concerned banks or departments. As mPay does not need a computer with access to the Internet, the service can be done instantly anywhere.”

Lootah pointed out that Dubai eGovernment is currently considering the expansion of individual and corporate beneficiaries of this service, either by introducing new departments and entities or adding new services of interest to customers.

To use mPay service, a customer has first to register on the website of mPay,, for one time and give his/her credit card details. A customer can also inquire about the service and its updates by calling Dubai eGovernment’s AskDubai on 7000 40000.

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