Emirates NBD chooses Avaya networking, unified communications and contact centers

Press release

Published October 4th, 2011 - 11:11 GMT

Al Bawaba

Emirates NBD, one of the Middle East’s leading banks, announced today their strong partnership with Avaya in achieving the banks advanced IT vision in the areas of networking, unified communications and contact centres.

Emirates NBD selected Avaya Networks for its resiliency, reliability, and security. Using Avaya’s unified communications, Emirates NBD brings nearly 7000 extensions across all of its UAE & international branches online with productivity and collaboration tools, which enhances the quality and consistency of communications while potentially reducing the overall total cost of ownership for its network infrastructure.

According to Ali Sajwani – Chief Information Officer of Emirates NBD “A bank’s communications strategy and the networking infrastructure behind it are among the most critical elements to success in our business, and Emirates NBD has selected Avaya as our communications partner for the reliability, openness and operational efficiency of their solutions. Both in enhancing communications with our customers and improving our internal collaboration, working with Avaya has delivered beyond Emirates NBD’s expectations.”

“In an extremely competitive banking landscape, every point of customer interaction should be strengthened and streamlined to meet changing client needs. Emirates NBD is underscoring the importance of leadership in the region’s banking sector by offering customers increased choice and flexibility in how account holders communicate with the bank. Furthermore, the agile and efficient networking strategy enabled by Avaya solutions helps Emirates NBD adapt quickly to new opportunities.” commented Nidal Abou-Ltaif, Vice President of Emerging Markets, Avaya.

Since its inception, Emirates NBD contact center relied on Avaya technology with continuous evolution to match dynamic customer needs and to surpass quality of service standards.

Emirates NBD is also among the first banks in the Middle East to adopt video enabled customer service for ATM users. This innovative technology will provide an immediate visual communication option which could ultimately be delivered across selected banks’ ATM network.

The video ATM initiative is being showcased by Emirates NBD and Avaya at GITEX 2011.

Background Information

Emirates NBD

Emirates NBD, the leading banking group in the region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across corporate, retail, private, Islamic and investment banking throughout the region.

Company Profile

Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world.

Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.