Empower Signs MoU With UAE Exchange to Ease Bill Payment Process for Customers

Press release
Published October 17th, 2018 - 08:55 GMT
Ahmad Bin Shafar, Empower CEO
Ahmad Bin Shafar, Empower CEO

Emirates Central Cooling Systems Corporation (Empower), the world’s largest district cooling services provider, signed a Memorandum of Understanding (MoU) with UAE Exchange to ease the payment of customer bills for Empower’s customers. This is part of its efforts to keep customers happy and provide them with the best services.

The new service will allow more than 85,000 customers of Empower to pay their bills through UAE Exchange's 150 branches in the UAE with no extra charge. Customers can also pay through UAE Exchange's self-service platforms, website www.uaeexchange.com or smart application.

“We are committed to offering advanced services to our customers to ensure their happiness and satisfaction. Our partnership with UAE Exchange is a major addition to our available payment methods. Currently, Empower offers online payment, mobile payment, and via Emirates NBD and Al Ansari Exchange.,” said Ahmad Bin Shafar.

Bin Shafar stressed that UAE Exchange is a preferred financial services brand for many residents in Dubai. Empower aims to ease the process of bill payment by saving time and effort for Empower’s customers, he added.

Empower offers customers e-services to pay bills, view their bills’ history, register and track requests, and view consumption trends, among other services. The company recorded a total of 250 thousand transactions performed through its e-services system from January to July 2018.

Empower currently operates over 1.34 Million RT, providing environmentally responsible district cooling services to large-scale real estate developments, such as Jumeirah Group, Jumeirah Beach Residence, Dubai International Financial Centre, Business Bay, Dubai Healthcare City, Jumeirah Lake Towers, Palm Jumeirah, Discovery Gardens, Ibn Battuta Mall, Dubai Design District and International Media Production Zone, among others.

Background Information

Emirates Central Cooling Systems Corporation (Empower)

Emirates Central Cooling Systems Corporation (EMPOWER) was established in 2003 with an objective to enable the real estate sector to efficiently utilize energy resources through District Cooling Services (DCS).  Empower was set up as a joint venture between Dubai Electricity and Water Authority (DEWA) and TECOM Investments a member of Dubai Holding through a Royal Decree issued by the Ruler of Dubai.

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