FedEx Integrates WhatsApp Notifications into Digital E-Commerce Delivery Solution for Consumers in Saudi Arabia

Press release

Published August 26th, 2024 - 09:39 GMT

FedEx Integrates WhatsApp Notifications into Digital E-Commerce Delivery Solution for Consumers in Saudi Arabia

FedEx FDMi WhatsApp Notification Integration.

Federal Express Corporation, the world's largest express transportation company, has enhanced its FedEx® Delivery Manager International (FDMi) e-commerce solution with delivery notifications on WhatsApp, available in both English and Arabic, for package recipients in Saudi Arabia.

FDMi is an interactive e-commerce delivery solution that provides customizable delivery options and alerts. E-tailers using the solution can offer their customers the ability to choose the timing and location of their deliveries to fit their schedule – and change the delivery address when the shipment is in transit – giving them extra flexibility at no extra cost.

“The FDMi service enhancement facilitates interactive communication for package recipients, providing them with updates from pickup to delivery. This enhancement underscores our continuous efforts to streamline and simplify the last-mile delivery process, ensuring convenience for consumers, said Abdulrahman Al-Mubarak, managing director of FedEx Middle East operations.”

Recipients expecting inbound deliveries receive a WhatsApp notification from FedEx upon shipment pickup. FedEx uses a META-verified WhatsApp business account which helps recipients mitigate online risks, such as WhatsApp scams perpetrated using the FedEx brand. Recipients can message and chat with FedEx directly in the language of their choice, as well as access tracking status and re-direct options with the click of a button directly in the WhatsApp chat window.

The integration of WhatsApp into FDMi offers considerable benefits to all participants in the e-commerce ecosystem. In an increasingly competitive online marketplace, FDMi helps e-tailers, especially SMEs, provide a differentiated service offer. Customers get more peace of mind through the traceability of their package on their mobile devices, as well as an enhanced online shopping experience. It also helps FedEx minimize delivery attempts to recipients who may not be present at the registered delivery address.

The WhatsApp instant messaging social media platform has more than 2 billion active monthly users globally, with over 22 million users in the Kingdom, making it one of the most popular communication apps in the country. The integration of WhatsApp into FDMi enhances its practicality as a solution for e-tailers to offer to their shoppers.

Background Information

Federal Tax Authority

By virtue of this Federal Law by Decree a public federal authority shall be established under the name of the Federal Tax Authority. The headquarters of the authority shall be located in the city of Abu Dhabi. The authority shall be in charge of managing and collecting federal taxes and related fines, distributing tax-generated revenues and applying the tax-related procedures in force in the UAE.

The authority shall be managed by a board of directors chaired by the Minister of Finance and a sufficient number of members to be appointed and remunerated by a Cabinet resolution, based on the chairman’s nomination. The authority shall have an independent annual budget that shall be deemed as public funds and exempted from all taxes and fees.