IBQ’s Commitment to Customer Service results in more Excellence Awards

Press release

Published February 16th, 2016 - 09:21 GMT

During the event

International Bank of Qatar (ibq) has won the “Best Customer Service – Corporate”, “Best Customer Service – Retail”, and “Best Customer Loyalty Programme” awards from The Banker Middle East for the year 2015.

The Banker Middle East Qatar Product Awards provide a benchmark for the financial sector, recognising the most successful and innovative banking solutions. The awards are based on a peer-vote process and nominations are open to banks and financial institutions in nine countries across the MENA region.

Commenting on ibq’s achievement, Omar Bouhadiba, Managing Director of ibq said: “These awards demonstrate the Bank’s steadfast commitment to excellence in service quality and are a solid testament to the efforts we make to maintain such standards. I take this opportunity to thank our corporate and retail banking staff whose dedicated efforts and unparalleled client servicing skills have contributed to this win.”

Muhannad Kamal, Deputy CEO at ibq said: “ibq’s portfolio of products and services are all designed to provide superior level of flexibility and choice for customers at every touch point. ibq’s commitment to strong customer relationships, best practices and highest quality standards has won the Bank many prestigious accolades.”

Mr. Robin Amlôt, Chief Executive Officer of CPI Financial, publisher of Banker Middle East, presented the awards to Mr. Bhupendra Jain, DGM - Head of Corporate Banking and Mr. Hassan Al Mulla, Head of Retail Banking at the Bank’s headquarters in the presence of Mr. Omar Bouhadiba and Mr. Muhannad Kamal.

ibq is one of the oldest financial institutions in Qatar offering a range of tailor-made corporate, private and retail banking products and services. Established in 1956, the Bank will celebrate its 60^th anniversary this year. ibq has a strong commitment to build long-lasting relationships with its customers and provide them with excellent customer service with a focus on making banking simple, convenient and tailored to their needs.