Interactive Intelligence partnership agreement with Alnafitha International for Kingdom of Saudi Arabia

Interactive Intelligence, a global provider of unified IP business communications solutions, has signed a reseller agreement with Alnafitha International, a market leader in information technology related solutions, products and services in the Kingdom of Saudi Arabia (KSA).

As per the agreement, Alnafitha International will serve as the Systems Integrator and Value-added Reseller of Interactive Intelligence, and through close collaboration will offer customers in KSA  Interactive Intelligence's business communications solutions for contact center automation, enterprise IP telephony, and business process automation. In accordance with the contract, Alnafitha International will also provide consultation, implementation, support, and custom development for the Interactive Intelligence solutions.

“Saudi Arabia has a fast-growing telecommunications market and has recently witnessed a tremendous demand for top-flight unified business communications solutions such as those provided by Interactive Intelligence. Alnafitha International has long been a leading systems integrator in Saudi Arabia, familiar with leveraging cutting-edge technologies for maximum market penetration. As with Interactive Intelligence, Alnafitha International too is committed to providing software-only solutions   which is what makes this partnership mutually beneficial”, said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence.

Interactive Intelligence offers a comprehensive solution which encompasses all aspects of a company's business processes through its standards-based, all-in-one IP platform. This platform can be tailored to suit the requirements of a host of different industries including insurance, banking, credit unions and accounts receivable management, government, and outsourcing.

Commenting on the partnership, Mr. Othman Alahdal, regional manager central region at Alnafitha International said, “We firmly believe that Interactive Intelligence's unique communications solution architecture will be widely adopted by customers in Saudi Arabia. Our partnership with the Microsoft Corporation and broad customer base has given us an in-depth understanding into the nature of the Saudi market. We are confident that in providing customers with value-added services such as consultation, implementation, and after sales support, together we will significantly increase our and Interactive’s footprint in the region.”