Millennium Resort Mussanah Conducts ‘Stars of the Day’ Employee Training Program

Millennium Resort Mussanah launched the inaugural edition of its ‘Stars of the Day’ in-house training program as part of its efforts to transform employees into dedicated brand ambassadors. Utilizing its StarMaker training manager program to select candidates, Stars of the Day empowered participants, helping them gain the knowledge and skills needed to act as the bridge between the resort and its guests.

Christoph Schleissing, General Manager of Millennium Resort Mussanah, said, “The Stars of the Day initiative will help ensure that more members of our extended family understand and live the values of our brand each and every day. The program uses a “see, do, teach” approach that gives each employee the confidence to use our Mission and Values in their daily work lives. By driving excellence in all they do, each members of this program will in turn take customer satisfaction to even greater heights and substantially increase the impact they have on guests’ experiences.”

The Stars of the Day program includes a daily product knowledge for all employees to answer. Participants who answer all three questions correctly will receive the Star of the Day medal. At the end of each month, all Stars of the Day are will come together for a written assessment test covering Millennium Resort Mussanah’s brand, products and values. The participant with the highest score will then be selected as the Star of the Month, receiving a certificate and a prize.