Millennium Resort Mussanah receives TripAdvisor’s prestigious Certificate of Excellence

Press release
Published August 30th, 2016 - 07:44 GMT
During the event
During the event

Reflecting its commitment to delivering the highest levels of service and customer satisfaction, Millennium Resort Mussanah won TripAdvisor’s prestigious ‘Certificate of Excellence’ for the year 2016. The accolade was awarded to the resort based on its constant 4 and 5 star reviews as well as the quality, quantity and recency of reviews submitted to the world’s largest travel site. Well regarded for its hospitality and exceptional customer service, Millennium Resort Mussanah was consistently praised by customers for its warmth, comfort and family-friendly atmosphere.

Christoph Schleissing, General Manager of Millennium Resort Mussanah, said, “It is truly an honour to receive this award, which celebrates the results of our hard work, dedication and commitment to providing our guests with a one-of-a-kind experience. The TripAdvisor Certificate of Excellence is given only to establishments who achieve frequent outstanding reviews and is a source of pride for our entire team. We would like to thank all of our past visitors who took the time to review us on TripAdvisor and look forward to continuing to improve, satisfy, and exceed expectations.”

 In a showcase of the establishment’s versatility, most the 582 reviews Millennium Resort Mussanah received on TripAdvisor were submitted by customers in the family, couples, friends and business categories. High praise was given to the resort for its ideal location, state-of-the-art facilities, soothing Zayna Spa and friendly staff. Additionally, reviewers recurrently lauded Millennium Resort Mussanah’s eateries for the world class cuisine served by the chefs of the Azure, Al Bahar, and Mydan Restaurants. 

Founded in 2010, TripAdvisor’s Certificate of Excellence honours businesses who consistently deliver great service to their guests. The designation is awarded based on consistent great traveller reviews submitted to TripAdvisor over the past year. Businesses that have received the Certificate of Excellence are located all over the world and include some of the most prestigious names in the hospitality industry. 

Millennium Resort Mussanah’s latest accolade comes on the back of a highly successful Eid Al Fitr period. The resort recorded maximum occupancy throughout the extended holiday with its 308 well-appointed rooms in high demand. A total of 1700 visitors chose the resort to celebrate Eid Al Fitr with 80% occupancy, representing a 55% increase on the year before.  

This is the fourth time the resort has been honoured by TripAdvisor, having received Certificates of Excellence in 2013, 2014 and 2015. It joins a list of awards recognizing Millennium Resort Mussanah’s quality and contribution to the Sultanate’s tourism sector, including the Platinum ‘Triumph of Service Leaders’ Award for Best 4-Star Leisure Hotel at the 2014 MENA Travel Awards.

Background Information

Millennium & Copthorne Hotels

Millennium Hotels and Resorts was founded in 1989, on the vision of its Chairman, Kwek Leng Beng, who leads Singapore’s Hong Leong Group.

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