National Bank of Oman Launches Whatsapp Service for Customer Queries

Press release

Published November 4th, 2020 - 06:51 GMT

National Bank of Oman Launches Whatsapp Service for Customer Queries

NBO’s online services offer an ever-expanding range of convenient features from opening additional accounts to paying bills

Highlights

National Bank of Oman (NBO) has added a new WhatsApp service to its expanding digital capabilities.

Continuing to open up more channels of communication with its customers, National Bank of Oman (NBO) has added a new WhatsApp service to its expanding digital capabilities. Harnessing the popular and easy-to-use social media app, users will now be able to chat in real time with the bank, and get answers to a wide range of queries including branch and ATM locations, service timings, products and current offers. With a growing number of services and 24/7 accessibility, the new WhatsApp line is the latest of NBO’s pioneering digital services that make banking from home easier than ever before.

Abdul Karim Al Hinai, Deputy General Manager and Head Transformation Group at NBO, said, “At NBO we are always striving to offer seamless digital banking that fits our customers’ evolving needs. Since the COVID-19 pandemic especially, its been more important to offer alternative ways for our customers to reach out that don’t necessitate visiting a branch. Being a preferred communication channel, WhatsApp was a natural next step, and will also serve to reduce the traffic on our call centre as well as resulting in a better customer experience all round.”

John Chang, General Manager and Chief Retail Banking Officer at NBO, added, “NBO has always aimed to support the country’s digital transformation by bringing the best and cutting-edge services and products to the market, while making our customers’ lives more convenient. By constantly challenging ourselves to appeal to the tech-savvy nature of the next generation of customers, we ensure that we are keeping the bank fit for the future”

As part of its digital transformation journey, NBO’s online services offer an ever-expanding range of convenient features from opening additional accounts to paying bills, applying for products to making transfers. With its newest customer service channel available in the palm of the hand, banking from home is now more convenient than ever.

To utilise the service, customers can send ‘Hi’ to 24770000 to initiate a chat with the bank.

Background Information

National Bank of Oman

Founded in 1973, National Bank of Oman was the country’s first local bank, forging a rich history with Oman’s local businesses and its economy at large. Today, it is one of the largest banks in Oman, with a paid up capital of OMR (Omani Rials) 110.8 million (US$ 288 million) and a regulatory capital of OMR 377.8 million (US$ 981 million)*.