NBB Elevates Its Customer Journey and Experience Through Continuous Transformation

Press release
Published July 31st, 2019 - 07:29 GMT
National Bank of Bahrain
National Bank of Bahrain
Highlights
National Bank of Bahrain (NBB), in line with its ongoing journey of transformation, announced new and digital services to continue enhancing and streamlining the banking experience for customers.

National Bank of Bahrain (NBB), in line with its ongoing journey of transformation, announced new and digital services to continue enhancing and streamlining the banking experience for customers.

Amongst the new services now available at NBB branches is instant debit card issuance, where customers can immediately receive their new or replaced card during their visit to a branch. Newly issued cards have also been upgraded to be contactless leveraging Near Field Communication (NFC) to enable customers to tap and pay at local and international NFC enabled point-of-sale machines such as NBB’s.

The recently revamped debit cards include a ‘Personal’ card and two Platinum Mastercard product upgrades available for the Bank’s ‘Premium’ and ‘Prestige’ clients.

Commenting, Mr. Subah Al Zayani, Head of Retail Banking at NBB, said, “We’re extremely pleased to announce the rollout of many new initiatives aimed at providing our clients with an elevated and more engaging customer journey throughout their banking lifecycle. NBB will continue its customer-centric approach as part of its commitments towards delivering the best value and most diverse range of products and services for its clients.”

Ms. Manal Meshal, Head of Customer Proposition & Liabilities at NBB, added: “Customers can receive a personalized banking experience based on their financial relationship with the Bank. ‘Premium’ and ‘Prestige’ clients of NBB are entitled to exclusive service and product offerings. The “Executive Lounge” located at flagship branches, with the first having been launched at the Seef Mall, is there to serve clients with an exceptional service suitable to their banking needs.”

 

To find out more about upgrades and privileges, customers can visit the Bank’s website, call the 24/7 Call Centre, or visit any NBB branch.

Background Information

National Bank of Bahrain

We are Bahrain’s first locally owned bank. Every day, across the years, we develop our capabilities, using our expertise to better serve those who put their trust in us. Regionally present and dedicated to our local community, our history is Bahrain’s.

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