New CA Technologies Solution provides executives real-time IT service insight needed to support the agile enterprise

Press release
Published December 4th, 2011 - 09:25 GMT
CA Technologies
CA Technologies

CA Technologies announced the availability of CA Executive Insight for Service Assurance (CA Executive Insight), a new solution designed to catalyze a better and more strategic relationship between business and IT by giving mobile executives and decision-makers real-time situational awareness of how the health and performance of critical IT services impact business outcomes. 

“Bridging the chasm that too often exists between IT and the business it serves is becoming more and more critical as IT services not only contribute significantly to business competitiveness – they are becoming increasingly transformative to business models across many verticals,” said Dennis Drogseth, vice president, Enterprise Management Associates. “While the challenges are often as much cultural as they are technological, having a clear and compelling common ground for quickly understanding the impacts of service performance on business outcomes is the right place to start.  With this announcement, CA Technologies is helping IT and business executives work more closely together via a well-thought out and pragmatic solution that should show relatively quick time to value.” 

“This pioneering product has the potential to change the way IT communicates with the business by embracing mobility, social media and self-service to help customers solve their biggest challenges,” said Sanjeet Padhy, Practice Manager, Service Assurance CA MENA. “Designed from the ground up for the mobile platform, CA Executive Insight enables executives, business managers, and knowledge workers to answer fundamental questions about the business, regularly monitor potential risks, and make time-sensitive decisions that impact business results.” 

Customers in a broad swath of industries, such as banking, media, government, healthcare and MSPs, will benefit from CA Executive Insight. For example, an executive with a digital media firm will be able to understand in real-time business implications of IT service performance on purchases of newly released products such as songs, games, and ring tones by correlating the time it takes to perform a transaction (i.e. buy a product) to the overall fluctuation in the number of purchases. Also, a business manager with a MSP will be able to monitor IT capacity and gauge whether there are opportunities to approach clients for proactive offers based on consumption patterns. 

CA Executive Insight’s simplified approach to accessing and integrating data sources from various IT management applications delivers valuable metrics to IT and non-IT stakeholders in a mode that makes it easy to consume, share, and personalize. CA Executive Insight liberates overburdened IT organizations to: 

- Fuel organizational agility by providing real-time access to high-value metrics anytime, anywhere;

Amplify the value of existing IT management investments with fast and simple integration to existing data sources;

Accelerate end-user productivity with a flexible and interactive mobile user interface; and

Demonstrate IT’s strategic value by giving a real-time view of how critical IT services affect business outcomes. 

CA Executive Insight supports customers as they transition from simply managing IT to delivering business services. CA Technologies applies a unique value roadmap to each customer’s business goals to deliver Business Service Innovation: new levels of speed, innovation, performance and cost/risk efficiencies. 

Current CA APM customers are eligible to receive five free named user licenses of CA Executive Insight. Customers can download CA Executive Insight via the same channel that they currently access CA APM software.

Background Information

CA Technologies

CA Technologies is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility.

The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. CA MENA represents CA Technologies in the Middle East and North Africa, it has offices in Saudi Arabia (Riyadh), United Arab Emirates (Abu Dhabi & Dubai), Kuwait (Kuwait City), Qatar (Doha), Oman and Pakistan.

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