Nielsen Launches SmartStore in UAE

Press release
Published April 15th, 2018 - 11:37 GMT
Sue Temple, Executive Director, Nielsen Shopper
Sue Temple, Executive Director, Nielsen Shopper

Nielsen, a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide, has added a new product solution to their Shopper toolkit. SMARTSTORE is a creative and unique solution  which helps retailers and manufacturers get closer to shopper behaviour at the moment of truth and uncover “What's Next”.

The solution allows retailers to measure, evaluate and optimise a range of retail concepts on sales and profit, based on how target shoppers react at the moment of truth, in any store format. It helps measure the effectiveness of Point of Sale Merchandise (POSM) based on what shoppers “See, Think and Do”.

SMARTSTORE is designed to radically transform how the industry conducts shopper research by creating a remarkably realistic and immersive simulation of a 3D, 360° total store environment. Testing in a virtual environment eliminates the unnecessary risk of trial-and-error execution because things can be perfected thus providing retailers with cost, time and flexibility.

Sue Temple, Executive Director, Nielsen Shopper, said, “This solution has been put together using the latest virtual reality technology available and adapting it to create a unique, fully immersive shopper research and merchandising solution. We have partnered with our clients through our SMARTSTORE development process in pilot projects over the last several months to make sure it meets their needs as we bring SMARTSTORE to life. We are excited with today’s launch and hope this will drive greater insights into shopper behaviours at the moment of truth and build collaborative partnerships between retailers and manufacturers in the UAE.”

SMARTSTORE builds a live environment, creating multiple scenarios to provide comprehensive analytics of shoppers’ experiences (tracking shoppers’ head, eye and feet movements, 3D heat maps, etc.) This also drives affordable research costs for retailers through the “Attention, Appeal, Action” framework, thus building confidence in commercial results and measurable ROI on research investment.

“The challenging market environment has spurred changes to consumer shopping mind-sets and behaviours. With shoppers increasingly rationalizing their spend, in-store execution and shopper activation take centre stage. It is essential that manufacturers and brand owners understand in-store shopper behaviours and priorities, in order to lure them with the right offering,” said Arslan Ashraf, Managing Director, Nielsen Arabian Peninsula & Pakistan. “The introduction of SMARTSTORE is a testimony to our innovation capabilities. This cutting-edge solution enables our clients to project results which are close to reality and plan for what’s next in order to win in the marketplace.”

Background Information


The Nielsen Company is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence, mobile measurement, trade shows and related assets. The privately held company is active in approximately 100 countries, with headquarters in New York, USA. 

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