Ooredoo; first ISO 9001:2015 certified mobile operator with UKAS accreditation

Ooredoo, Kuwait’s fastest network for 2016, is proud to announce the successful achievement of obtaining the latest ISO 9001:2015 Certification, becoming the first Mobile Telecommunications Company in Kuwait to successfully complete and implement the newest International Quality Standards, the certification audit of this international standard was conducted by UKAS through Bureau Veritas Kuwait.

The event was conducted over 2 stages. The first stage was conducted in July 2016 where initial assessments were done by external auditors and qualified Ooredoo Kuwait for the certification audit. Stage 2 was then conducted in November 2016 where external auditors focused their assessments across the divisions to check the implementation of the international standard requirements.

As a result of Ooredoo Kuwait’s management and staff’s professional commitment, the overall achievement and effort in maintaining and achieving such Quality Standards ensures continual improvement within the company’s processes.

Mijbil Alayoub, Senior Director of Corporate Communications at Ooredoo Kuwait, stated that “this certification adds to the continuous efforts to maintain internationally recognized standards, in line with Ooredoo Kuwait’s Quality Management System. Going forward, Ooredoo Kuwait will drive continual improvement initiatives through the application of best internationally-proven practices in every aspect possible to offer the best in-class Customer Experience”.

ISO is an independent, non-governmental international organization with a membership of 163 national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.