Ooredoo Holds Social Media Lead in Oman

Living their campaign of ‘Enjoy the Internet’, Ooredoo is maintaining their market leading position in Facebook, twitter and YouTube. Connecting to and engaging with customers through its extensive social media presence, the company uses various channels to directly interact in real-time, make meaningful connections and share the fun. Today, social media is one of the most effective ways to connect, reveal product updates and deals, reward and provide real-time, 24 hour support.  

“Our online presence is proving to be the most popular ways for clients to contact us with questions and requests.” said Mutassim Bin Hamood Al Zadjali, Director Branding & Communications at Ooredoo.  “We are always looking for new ways to deliver a stand-out market leading customer experience, while challenging ourselves to add value to our customers’ lives. Social media has provided a variety of real-time channels to reach out and interact with our audience anytime or anywhere, creating a more personalised service.” 

It is undeniable that social media has, and continues to have, a tremendous impact on our society and in business.  The way people communicate and socialise online and how businesses interact with their customers and fine-tune their products and strategies has been revolutionised.  Social media has been a powerful tool in building the company’s brand awareness and establishing them as a distinctive brand that meets the needs and service of their consumers.