Shaza Hotels Strengthens Leadership Excellence with Emotional Intelligence Workshop for Corporate Team

In line with its ongoing commitment to fostering people-centric leadership and enhancing organisational excellence, Shaza Hotels recently conducted a dedicated learning and development session for its corporate leadership team on “Emotional Intelligence (EQ) for Hospitality Leaders.”

The workshop, held earlier this month in Dubai reflects Shaza’s recognition of the evolving demands placed on leaders in today’s hospitality landscape. With a firm belief that effective leadership begins with self-awareness, empathy, and purpose, Shaza Hotels continuously invests in equipping its teams with the tools needed to lead with clarity, authenticity, and resilience.

Facilitated by industry experts from DeANTS – Your Outsourced Learning & Development Department, the programme offered practical, real-world insights into the application of emotional intelligence within the hospitality sector. Covering a broad spectrum of leadership competencies, the session guided participants through topics including understanding individual brain talent profiles, leveraging emotional literacy for self-regulation, and aligning noble KPIs with personal values to ensure a purpose-driven leadership approach.

The highly interactive session was designed to help leaders enhance their ability to connect with their teams, navigate change with confidence, and make thoughtful decisions that positively impact both people and performance. These qualities are deeply aligned with Shaza’s organisational values, which prioritise the human essence of leadership in creating meaningful guest and colleague experiences.

Through exercises focused on emotional resilience, communication, and alignment with personal strengths, Shaza’s leadership team gained renewed perspective on how to lead with intention while remaining adaptable to the fast-evolving hospitality environment.

The session further reinforceed Shaza Hotels’ commitment to continuous learning and leadership development as key drivers of business excellence. The brand extended its sincere thanks to DeANTS and esteemed coach Tripat Mehrotra for delivering an impactful and thought-provoking programme that resonates with Shaza’s values of authenticity, connection, and purposeful leadership.