Silah Gulf Achieves ISO 27001 Certification for Information Security

Press release
Published September 20th, 2022 - 08:11 GMT
Silah Gulf Achieves ISO 27001 Certification for Information Security
During the event
Meets Requirements for Establishing, Implementing, Maintaining, and Improving its Information Security Management System

Silah, Bahrain’s premium, multi-award-winning customer experience solutions provider today announced it has earned the International Organization for Standardization (ISO) 27001 certification, in the Information Security Management System (ISMS) category, further strengthening its commitment to privacy and data security. Certifications such as these provide assurance in the company's commitment to protecting key aspects of customer, employee, and business information.

ISO 27001 is an internationally recognised information security management standard and code of practice that is in line with industry leading best practices. Silah’s operational management went through an extensive audit process to prove that it met the organization's high standards for safeguarding customer and company information. 

“As a result of earning the prestigious ISO 27001 certification, we can ensure that any personal data we process on behalf of our customers is handled in compliance with Bahrain’s PDPL and Europe’s GDPR requirements, as well as international data privacy regulations. Achieving this milestone has validated our efforts to utilise industry best practices in driving innovation to deliver complete, end-to-end customer experience solutions for our clients.” said Feras Ahmed, CEO of Silah Gulf

“As a CX technologies solutions and service provider towards Enterprises, SMEs & Micro-Market, our mission is to empower organizations across the region with the tools they need to deliver quality customer service. To achieve this, we go above and beyond the basic requirements of protecting assets containing customer and individual information. This certification adds another feather in our cap and underscores our commitment to improving our client services while putting us at the forefront of privacy efforts within our industry” he added.

Silah offers a full breadth of services including advising companies transforming their customer experience infrastructure, providing specialist training and certification, deploying high-tech solutions, as well as handling the running of the entire customer service operations. 

The ISO certification comes at a critical time when the marketplace has heightened sensitivity to cyber threats. It cements Silah’s commitment to data privacy and protection, responsible use of information and providing a secure environment for our customers subscribed services, whether it be digital, print or on the cloud

The scope of the certification covers a broad range of Silah’s innovative product offerings including the Contact Centre Management and Silah CX Technology Solution.  

Background Information


Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia.

We are a gateway to a network of BPO, training, consulting and technology experiences and best practice that spans the globe. Our operational centers expand from the GCC to South Africa offering multilingual capability and various skill sets supporting our client contact experiences. We are customer experience specialists with 30 years of success in customer management, over 3,000 contact centre projects delivered worldwide and a network of 5,000 skilled people. In the GCC we operate with a workforce of over 800 professionals supporting clients throughout the region in the Telecom, Banking, Government, Retail, FMCG and Travel industry.

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