Turkish Airlines ensures the absolute customer satisfaction by delivering personalised experiences to its global travellers

Press release
Published September 13th, 2015 - 08:39 GMT

Turkish Airlines, the “Best European Airline”* for the fifth year in a row, continues to implement significant investments designed to bring the passenger experience to a new level.

Its successful ground operations partner, TGS (Turkish Ground Services), is now providing services in six languages in order to meet the demands of its foreign passengers who do not speak English.

This service is initially being offered in English, French, German, Arabic, Romanian and Russian at Passenger Services Unit, located in Istanbul Ataturk International Airport’ arrival floor.

Turkish Airlines,  aims to increase this number in near future, is now able to better understand and engage its passengers, and anticipate and service the unique needs of each to support their brand loyalty.

Background Information

Turkish Airlines

Turkey's "rising star", Turkish Airlines, began its’ journey back in 1933 with 5 planes. Today, Turkish Airlines boasts a fleet of 335 aircrafts (passenger and cargo) and continues that journey with the same excitement. With its growth figures placing the company among the leading airlines in the world, Turkish Airlines, with a momentous decision in 2013, made the biggest airplane purchase in the history of Turkish Civil Aviation. 

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