Xerox in Leaders Quadrant of Gartner’s 2012 Global Customer Management contact centers report

Press release

Published February 4th, 2013 - 07:00 GMT

Al Bawaba

Xerox has been named to the Gartner, Inc. Leaders Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.

The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.

“We live in a world that’s very connected, and customers expect, and even demand to receive immediate care from brands, said Connie Harvey, chief operating officer, Xerox Commercial Services. “We feel being placed as a leader in the Magic Quadrant is recognition that Xerox is setting new industry standards in customer care through innovation, globalization and deeper, data-based understanding of customer needs.”

Through 54,000 customer management agents, Xerox handles more than 1.6 million contact center interactions daily in 175 global customer care centers, in 30 languages. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.

Background Information

Xerox

Xerox Corporation is a leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.

Headquartered in Norwalk, Connecticut, Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.