Provider of computer-telephony solutions in the Middle East, RayaTech has announced that the Orator Call Center and Interactive Voice Response (IVR) solution has won the award of Best Arabized Call Center Product of the MECT 2002 show.
The RayaTech Orator system is an advanced solution for Call Centers and IVR solutions that enables organizations to provide enhanced customer relationship management (CRM) and achieve higher levels of customer services.
The RayaTech Orator product utilizes IBM's advanced voice technologies from the WebSphere Voice Response for Direct Talk system. It leverages the strengths of the underlying IBM voice technologies, including its full voice Arabization and open connectivity to a wide range of databases and telephony systems.
The Middle East Computer Telephony/Converging Telecom 2002 exhibition (MECT 2002) is the region's leading Converging Communications show. The show is organized by INSIGHTS, and attracts leading international providers of Call Center and Computer Telephony solutions. — (menareport.com)
© 2002 Mena Report (www.menareport.com)
