The APEX Official Airline Ratings is the first airline rating program based solely on certified passenger feedback.
The industry’s most anticipated honour is based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur.
During the Future Travel Experience APEX Virtual Expo, an awards ceremony was held and Saudia was delighted to be awarded the Five-Star accolade.
Using a five-star scale, more than one million flights have been rated by passengers across nearly 600 airlines from around the world and independently certified by a professional external auditing company.
Commenting on the prestigious title, Director General of Saudi Arabian Airlines, Engineer Ibrahim Al-Omar remarked: “The entire team at Saudia is driven by a mandate to provide an exemplary level of service at every step. We are redefining the way our valued guests experience air travel with us, and we are proud to see that so far in this journey, the changes have been well received.”
Continued Al-Omar: “We would like to thank all our guests for flying with SAUDIA and we look forward to welcoming all onboard once again.”
“Congratulations to Saudia ascending to become an APEX 2021 Five Star Global Airline based on the independently verified passenger votes via TripIt across thousands of Saudia flights,” APEX CEO Dr. Joe Leader stated.
He continued: “Only a single-digit percentage of airlines worldwide reach APEX Five Star Airline status with tremendous effort placed into both their product and service offerings. Saudia’s ratings by customers have consistently improved alongside the airline’s product upgrades over the past few years. The touches that I personally admire are hot towels in economy class, a uniquely Saudia international water bar / juice bar on-board, broader in-flight entertainment offerings, enhanced wi-fi connectivity, in-flight product improvements, and improved passenger service.”
Saudia previously received the Four-Star rating from APEX in 2017.
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