cairo amman bank implements offtec's centralized customer queue management system for 23 of its branches across jordan
Cairo Amman Bank (CAB) signed an agreement with OFFTEC – Part of OFFTEC Investment Group - to be the first in the Kingdom to implement a centralized customer queue management system which will be used for 23 CAB branches across Jordan. The agreement was signed between CAB General Manager, Mr. Kamal Al Bakri and OFFTEC Managing Director, Mr. Basim Said.
The system will be managed, controlled and monitored from CAB’s headquarters enabling the bank to instantly implement changes at all its branches from a central management location, ensuring easier management, simpler logistics and significantly reduced number of maintenance field visits.
The bank’s managers can change the options and messages on the screens of all the branches, as well as change lists of services or even introduce new services without needing to visit the branches. Messages on the customer’s ticket can also be customized and changed immediately from the Bank's headquarters without any downtime or interruptions. The system also has the ability to automatically distinguish VIP clients and allocate a priority queue number to them.
Arguably, one of the most important benefits of this system is the ability to generate reports and statistics to be used for analysis of usage and trends across all branches.
Mr. Al Bakri said, "One of the most important factors for customers when they visit a bank is convenience, and through OFFTEC’s queue management system we aim to provide our customers with a smooth, efficient and professional experience.” Mr. Al Bakri went on to say, “This new system will enable us to more efficiently manage queues, introduce new products and services, and ensure that our customers are aware of all the options available to them.”
Mr. Said added, "We are very excited about this project and look forward to introducing this advanced technology to one of the country’s leading banks. Building this complex solution required thorough analysis and we are confident that we have arrived at a solid configuration that will benefit the bank's clients and employees alike."
The system, which will take approximately 90 days to implement, will also enable the bank’s tellers to more efficiently manage and organize the customer queue using a software-based keyboard right from their computer desktop, eliminating the need to install an additional piece of costly hardware typically required by similar systems.
OFFTEC is part of OFFTEC Investment Group (OIG), a JD 42 million public shareholding company, trading on the Amman Stock Exchange under the symbol (BDIN), which owns along with OFFTEC, two other companies namely e-Points and OFFTEC International Investments.
