InterContinental Hotels Group, the world’s most global hotel company, announced today that the Crowne Plaza Salalah has been awarded excellence in guest satisfaction by Solresor, the Swedish charter company.
Following the inaugeration by His Excellency Mohammed Al Tobi, Undersecretary of the Minister of Tourism, Crowne Plaza Salalah resort and Hilton resort and heavily promoted by the Ministry of Tourism, 14 charters have since arrived in Salalah from Stockholm, Sweden securing this new tourist route and totalling 2’100 persons hosted at the Crowne Plaza resort to date. Sheikh Salim al Shanfari – Chairman of the Salalah Hotels Company was delighted to see such tremendous performance from Sweden.
Following the weekly surveys conducted by M/s. STS Solresor for all 14 charters, guest satisfaction was recorded at exceeding 95% for the resort and Dhofar region combined. “This remarkable number was achieved due to a combination of quality of product and services provided, a unique offering of nature and historical sites as well as the various activities that exceeded guests expectations.” commented A. Antonio Zamora – Director of Operations InterContinental Hotels Group - Oman.
Salalah is the second largest town of the Sultanate of Oman and 1,000km from Muscat and faces the expanse of the Indian Ocean. Surrounded by the mountains of Jibal Dhofar – which rise to 1,000m – the area is renowned for its lush greenery, clear, crisp beaches and serenity.
The Crowne Plaza Salalah, which recently underwent massive renovations to upgrade facilities, includes a never-ending beach that offers miles of nature walking and children can enjoy the hotels' very own interactive fountain playground, and a myriad of children’s entertainment. The hotel also appointed a 4-member animation team that conducts various activities during to day as well as evening shows for all guest entertainment for its guest
“With rooms that are luxuriously appointed – with high quality fabrics, bathroom trimmings and furniture – the hotel boasts a unique interactive TV system enabling guests to browse the Internet from the comfort of their rooms, play games, and listen to the radio and more. Guests from Northern Europe can also enjoy our new 9 Hole, Par 3 Garden Golf Course,” said Chaaya.
Tom Rowntree, Vice President, Sales and Marketing, InterContintenal Hotels Group Middle East and Africa, said “This route will not only provide a massive boost to Oman’s national tourism initiative but is also a great opportunity for other tour operators and charter opertaors to schedule more trips to this unique destination.”
The new service – which will iclude 30 scheduled flights per season every Wednesday carrying an estimated 2,000 travellers in the first season – has been made possible by a joint agreement between Salalah’s Crowne Plaza and Hilton International, with the support of the Oman Ministry of Tourism.
About InterContinental Hotels Group
InterContinental, Crowne Plaza and Holiday Inn hotels across the region can be booked with toll-free calls to the InterContinental Hotels Group Middle East Central Reservations Office in Bahrain (80000 880), Egypt (0800-4433322), Jordan (0800-22666), Kuwait (473 2100 ext 6233), Lebanon (01 426-801 - ask operator to connect to 866 866 7556), Oman (800 777 999), Pakistan (00800 909 971234) Qatar (0800 971234), Saudi Arabia (800 897 1465), and the UAE (800 4642).
InterContinental Hotels Group PLC of the United Kingdom [LON:IHG, NYSE:IHG (ADRs)] is the world's most global hotel company and the largest by number of rooms. InterContinental Hotels Group owns, manages, leases or franchises, through various subsidiaries, more than 3,500 hotels and 535,000 guest rooms in nearly 100 countries and territories around the world (www.ichotelsgroup.com). The Group owns a portfolio of well recognised and respected hotel brands including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn ® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, and also has a controlling interest in Britvic, the second largest soft drinks manufacturer in the UK. InterContinental Hotels Group offers information and reservations capability on the Internet - www.intercontinental.com for InterContinental Hotels & Resorts,
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