Dnata Inc. has become the first ground handling agent to receive ISO 9001:2000 quality certification for passenger, ramp handling and ground equipment maintenance services at Ninoy Aquino International Airport (NAIA) in Manila, the Philippines’ primary gateway.
Dnata Inc., the Philippines subsidiary operation of Dnata, the Dubai-based
industry-leading airport services company, provides ground handling services for four airline customers at NAIA.
To mark the ISO achievement, a senior Dnata Inc. management delegation led by Ismail Ali Albanna, Chairman of Dnata Inc. & Executive Vice President of Dnata, recently visited the office of Alfonso Cusi, General Manager of Manila International Airport Authority (MIAA), operator of NAIA.
Mr. Cusi praised Dnata’s achievement in gaining ISO certification as testament to its high standard of services, adding: “MIAA and NAIA will greatly benefit from the raising of quality standards resulting from this certification.”
Mr. Albanna said: “This certification further demonstrates our dedication to providing international quality and expertise to MIAA and NAIA. We are delighted to be part of the on-going development in ground handling services taking place here.”
Dnata began its Philippines operation at NAIA as a joint venture in 1999. Dnata Inc. is now 100 per cent owned by Dnata, part of Emirates Group, and the benchmark in Middle East airport ground operations. Dnata is the sole ground and passenger handling agent at Dubai International Airport, served by more than 110 airlines.
