DQG organizes Benchmarking Program
Dubai: Benchmarking subgroup, one of Dubai Quality Group's (DQG) subgroups, is organizing today a benchmarking visit to "Dubai Ports World" and "Jumeirah Group", in cooperation with Dubai Holding. The event, with its focus on Human Resource Management, supported by Dubai Holding, is the 2nd of its kind organized by the subgroup this year.
The four-day program, which uses the EFQM Excellence Model as its base, will bring together several establishments, companies and governmental departments, as it sheds light on effective human resource management practices with regards to planning, training, communication, empowerment and recognition, used by the host organizations.
Mr. Ali Fadhlani, Chairman of Benchmarking Subgroup and the key organizer of benchmarking programs at Dubai Holding & DQG, stressed the importance of these training programs as they achieve direct and effective results in enhancing quality standards and enable the sharing knowledge among local organizations.
"This training program will enhance the HR initiatives in participating organizations and help them adopt concepts of excellence to achieve best results in the field of human resource management." said Mr. Fadhlani
"The program has been carefully planned to increase the participant's awareness on how local organizations implement successful standards in planning and managing human resources to achieve its goals," he added.
On his part, Mr. Mohammed Ali Ahmed, Director of Strategic Planning, Human Resources and Business Support, DP World, UAE Region, said:" the DP World's participation in this program comes in line with our keenness to develop our human cadres to achieve the highest levels of efficiency and excellence."
This participation also demonstrates our awareness of the role of human resources management in developing the business environment, its mechanisms and the quality of its services, he added.
Ahmad pointed to the success of strategies and management ways adopted by the DP world in placing DP World among key players on the global economic map.
He added:" the success of these strategies gained recognition from international organizations which selected DP World as the world's first marine terminal operator and the first company in the Middle East to be awarded the 'Recognized for Excellence 5 Star Rating' by the EFQM for its flagship Jebel Ali Port.
Tim Savage, Chief Human Resources Officer at Jumeirah Group commented: “Jumeirah Group is proud to support Dubai Quality Group with this initiative. As a home-grown company in the UAE, we are keen to share our knowledge and skills with the wider business community in mutually beneficial arrangements which will also provide the opportunity to strengthen and build new partnerships.”
“At Jumeirah we have the development of our colleagues as one of our key priorities; we regard involvement in such benchmarking exercises as a means of adding knowledge and therefore value to them which assists our efforts to retain them in the Group.” he added.
DP World is one of the largest marine terminal operators in the world with 49 marine terminals* and 12 new developments across 31 countries.
DP World's dedicated, experienced and professional team of more than 30,000 serves customers in some of the most dynamic economies in the world.
DP World aims to enhance customers' supply chain efficiency by effectively managing container, bulk and other terminal cargo.
The company constantly invests in terminal infrastructure, facilities and people, working closely with customers and business partners to provide quality services today and tomorrow, when and where customers need them.
In taking this customer-centric approach, DP World is building on the established relationships and superior level of service demonstrated at its flagship Jebel Ali facility in Dubai, which has been voted "Best Seaport in the Middle East" for 15 consecutive years.
Jumeirah Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards. The Group’s activities are, however, not restricted to hotel and resort management. The Jumeirah Group portfolio also includes Jumeirah Living, The Taste Department, Wild Wadi Waterpark; The Emirates Academy of Hospitality Management and Jumeirah Retail.
Last February, the subgroup organized a similar program in cooperation with "Dubai Municipality" and "Dubai Healthcare City" focusing on the quality standards in customer service departments in both private and public sectors. Additionally, it has also conducted benchmarking exercises with EFQM award winning organizations in the UK.
Dubai Quality Group frequently organizes such knowledge sharing opportunities for the business community, in line with its goal to promote quality and excellence in the business community, and includes the most prominent government organizations and private establishments representing professional and academic bodies in the UAE and abroad.
The group extends partnership opportunities to companies and individuals who are interested in exchanging ideas, information and expertise with the aim of achieving excellence.
