Dubai Customs announced the official working hours at its headquarters and customs centers during the holy month of Ramadan to ensure clearance of goods whether for individuals or companies at convenient timings. The headquarters shall be open from 9:00 a.m. until 2:00 p.m. from Sunday to Thursday.
The Customs centers at Dubai Cargo Village, Multi-Commodities Center, Hatta Customs Center, Coastal Berth, Creek Entry and Customs Declaration Clearance Department which tackles customs procedures clearance will be open 24/7 throughout the holy month of Ramadan. As for Jebel Ali & Tecom, Dubai Logistics City, Port Rashid, Ducamz, Dry Port and Airport Free Zone will work from 9:00 a.m. until 2:00 p.m.
Al Hameriya Center will work from 8:00 a.m. – 5:00 p.m. and from 8:00 a.m. - 4:00 p.m. on Saturdays. Al Khour Center will be open from 8:00 a.m. - 5:00 p.m. and from 8:00 a.m. – 1:00 in the afternoon on Saturdays. Al Khour Marine Operations will work from 8:00 a.m. – 5:00 p.m. and from 8:00 a.m. – 12:00 in the afternoon on Saturdays.
The Contact Center (Toll Free 80080080) which receives customers' enquiries about customs transactions will be open from 7:30 a.m. to 5:00 p.m. and from 7:30 a.m. – 12:30 in the afternoon on Saturdays.
Mr. Ahmed Mahboob Musabih, Executive Director of Client Management Division at Dubai Customs said that Dubai Customs is keen on providing continuous goods clearance services during Ramadan to meet the clients' needs and requirements and inline with the Department's vision and strategic objectives related to providing value-added customs services in order to support the economy and trade business and meet the clients' needs and requirements in general.
