Dubai Outsourcing Zone will use the platform of the Dubai conference “World Outsourcing Forum” to discuss implementation of regional and international standards in the outsourcing industry.
As part of its presentation DOZ will encourage local and international outsourcing players to adopt certifications and standards like ISO 9000, COPC, Six Sigma, BS 7799 and ISO 17799, if the business community is to be given a ‘yardstick’ to compare different outsourcing facilitators.
DOZ will also urge outsourcing companies to address the need to comply with key regulations in client countries to raise the credibility of the outsourcing industry as a whole.
Leading the way, Dubai Outsource Zone will ensure compliance with the proposed standards in the outsourcing industry cluster that it is currently building within Dubai.
As part of this effort, Dubai Outsource Zone is in talks with prominent outsourcing industry bodies such as the International Association of Outsourcing Professionals (IAOP) and NASSCOM.
Dubai Outsource Zone also seeks to pioneer a “Centre of Excellence;” a resource centre of 40 to 50 of the world’s best outsourcing professionals. This centre of excellence will have some of the cream of global outsourcing professional talent in various fields like IT, business process management, transition management, Customer Service, HR, Finance and Accounting. They will provide independent consultancy services the region’s outsourcing industries and will therefore not be affected by attrition issues.
Dubai Outsource Zone seeks to promote technologies that will bring greater efficiencies and competitiveness as well as facilitate cost-effectiveness in the industry.
Dubai Outsource Zone seeks to catalyse the development of the outsourcing industry to support the growth of the knowledge economy in the region. In accordance with HH Sheikh Mohammed Bin Rashid Al Maktoum’s vision of 120,000 knowledge workers in Dubai by 2010, DOZ plans to generate a significant number of these workers by the end of the decade.
About Dubai Outsource Zone (DOZ)
Dubai Outsource Zone is the first ‘free zone’ in the world dedicated to the outsourcing industry.
An initiative of Dubai Internet City, the outsourcing cluster will provide a base for both captive and third-party outsourcing operations to supply mid and high-end services in areas such as finance, accounting, IT, payroll processing, engineering, R&D and design. It will also serve as a centre for offshore disaster recovery for call centres. The Zone that will be operational by 2006 will cater to offshoring requirements for Europe, the US and the region.
DOZ’s custom-made facilities, including next-generation telecom infrastructure, office space in intelligent buildings and facilities management providing a comprehensive value proposition for outsourcing companies looking to operate out of Dubai.
Its package of telecom services include reliable and redundant high-bandwidth connectivity, IP Telephony, Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Predictive Dialling systems, satellite communication services as well as technical and infrastructure support. These facilities form part of a plug-and-play infrastructure which helps offshore service providers start operations quickly with minimal upfront investment.
