first it service manager course in jordan commences at the arab academy for microsoft technologies
The Arab Academy for Microsoft Technologies, a fully owned STS company, began an ITIL Service Manager course on July 29th in partnership with ITpreneurs. The course, which will be held in the Academy’s training center, will be completed on the 11th of September 2007.
The ITIL is a collection of Best Practices for the management and delivery of IT services and IT infrastructure, which have become a de-facto standard for IT departments of all types of organizations.
This intensive course is designed to help IT Service Managers gain a deeper and a more practical understanding of ITIL processes and key implementation issues, both on the process and organizational levels. This practical-oriented course uses case studies, role-plays, and presentations to assess and improve the participants’ essential managerial skills.
The launch of this new training course is in harmony with the Academy’s vision of providing the local market with a professionally trained IT workforce and capitalizing on investments in IT solutions.
Emphasising the significance of ITIL, course instructor P J Corum said: "For companies that want to achieve IT Governance and resiliency through continuous process improvement, IT Service Management is the best place to start."
For his part, Dr. Nabeel Fayoumi, vice president of the Arab Academy for Microsoft Technologies said: “The recent move towards achieving standardization, quality, and, compliance has generated a substantial demand on IT service management best practices and standardization techniques. IT service support and Service delivery are becoming the key to any successful enterprise. Therefore, organizations that seek to achieve excellence are investing in well trained resources and ITIL standards to achieve successful IT service management.”
