Dubai-based Call Centre specialist, INSIGHTS, announced today that Smart Link, Spanco Golden Key Solutions and Avaya are the key sponsors of the Middle East "Voice of the Customer" event running from May 9 - 13 in Dubai.
Voice of the Customer (VoC) week combines a unique array of conferences, workshops, awards and the main regional call centre exhibition to expedite the evolution and development of best practice in customer interaction in the region. Over 1,000 industry experts and regional professionals are expected to participate in the various forums throughout the week-long event.
Smart Link is the first and only "Total Contact Center services" solution provider in the Kingdom of Saudi Arabia with a diverse range of services to offer its clients from complete contact center outsourcing to technology implementation and consultation services. A wide range of products including IP Contact Center, IP Telephony, Data Center, Network Systems, Wireless, Security and Telepresence have been integrated at its state of the art facility and are scalable for projects of any size. Smart Link focuses on the relationship building aspect of working with clients while utilizing the latest CRM technologies available. It is a wholly owned subsidiary of Al-Khaleej Training & Education, the largest network of training centers in Saudi Arabia.
Spanco Golden Key Solutions (SGKS), a collaborated entity of two distinctly varied professional corporations, Spanco and Golden Key Solutions, is a leading provider of state-of-the-art Contact Centre, BPO and IT services for Gulf countries. Through a combination of experience, people, latest technologies, domain expertise and rigorous quality processes, the company helps clients improve operations, quality and efficiency, while lowering costs by outsourcing. The company provides both voice and non-voice based solutions, third party transactions, KPO and web based services. It offers customized and comprehensive customer care packages for the Telecommunications, BSFI, FMCG, Entertainment, KPO, Travel & Hospitality and Media Industries.
Avaya is the global leader in the contact center market. Avaya offers highly reliable, scalable contact center solutions that improve customer service and help companies compete more effectively. Avaya’s contact center portfolio includes intelligent routing tools, as well as self-service and proactive contact applications that drive effective communications and transactions with customers. Avaya’s extensive reporting platform, Avaya CMS, coupled with the rich analytics platform, Avaya IQ, provides companies with detailed customer information that improves visibility, profitability, and customer retention.
Dominick Keenaghan, president of show organizers, INSIGHTS, commented, "Middle East "Voice of the Customer" week has been designed to demonstrate and quantify the increasing power of the customer to determine business success. It offers the opportunity for regional organizations to understand how to minimize loses from bad practice quickly whilst collecting strategies, methodologies and actionable guidance that they can use to make immediate and positive improvements back at base. Our three sponsors all offer key and innovative solutions to superior customer interaction and their support of the event allows us to organise an ideal showcase for this vitally important and developing regional industry."
