Nokia launches dedicated channel to support operators and corporate customers

Press release

Published March 2nd, 2011 - 08:15 GMT

Al Bawaba

Nokia has launched MSupport, a customer support service dedicated to operators and corporate customers. The service will focus on support around Nokia’s full range of Series 60 smartphones and business focused solutions and applications such as Mail for Exchange, Microsoft Lync and IBM Lotus Notes Traveller.

“More operators and corporate customers are choosing Nokia as their business mobility partner,” says Scott Smith, Head of Operator Channel for Nokia Middle East & Africa. “With our extensive range of business smartphones and software offerings through collaboration with leading brands, we believe this is the next step in providing unparalleled, all round customer service to our valued operators and corporate customers. “

The aim of M-support is to provide industry expert knowledge on business mobility and Nokia offerings, both pre and post purchase. This will assist operators in the initial solutions sale as well as drive better customer retention through a seamless, fast and convenient customer support process post purchase.

The service will be available through a dedicated help line (800-msupport/800-67877678 for UAE only, or +97144537264 for calls from outside the UAE) and e-mail support that can be addressed to nokia@msupport.ae. In UAE, there will also be the option of on-site support, and via live chat on the MSupport website www.msupport.ae. Initially, the service will be available in English and Arabic and will operate 5 days a week from 08:00 – 17:30 (GMT +4) Sunday to Thursday. Support requests received outside these times will be addressed on the next business day.

The type of assistance provided will include hardware support as well as support queries related to internet connectivity, software updates, viewing documents, browser settings for optimal download speeds and accessing business and productivity apps through Ovi Store.

Background Information

Nokia

Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry's most complete, end-to-end portfolio of products, services and licensing. We adhere to the highest ethical business standards as we create technology with social purpose, quality and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.

Company Profile

Microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Company Profile

IBM

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.