10 Things You Won’t See in Hotels Anymore

Published May 19th, 2020 - 10:51 GMT

The entire world is going through exceptional circumstances in light of the spread of COVID-19.  The lockdown and quarantine affected most industries and businesses. One of the sectors that was mostly affected by the pandemic is the tourism and hospitality sector as most countries of the world suspended flights and closed down hotels. It is expected that industries and businesses will no longer be the same post COVID-19 and the tourism sector is no exception.   New procedures will be observed at hotels; using disinfectants, sanitizers and medical checkups at hotels will be the new norm and visitors will get used to dealing and interacting with fewer people at hotels. 

10 things we will no longer see at hotels post COVID-19:

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1. Front desk check-ins

1. Front desk check-ins: After the coronavirus crisis is over and hotels reopen their doors to visitors, everyone will notice fewer points of contact in hotels. That’s because hotels will ensure social distancing and will be relying on smartphone check-ins instead of the traditional method that requires employee presence and direct communication.

2. Access cards

2. Access cards: Upon the coronavirus pandemic, smartphones will not be used to check in only, but will be used as an access to the designated room eliminating the need to use keys or access cards which might be a means of transferring viruses and germs. Smart keys are already being used in some Disneyland resorts, Marriott, and IHG Hotels, via their own apps.

3. “No rooms available” phrase

3. “No rooms available” phrase: You will stop hearing this sentence as hotels are expected to no longer operate on full occupancy to avoid having crowded facilities.

4. Large size toiletries

4. Large size toiletries: Some hotels used to provide their visitors with large size packages of shampoo, conditioner and shower gel. These packages will be replaced by small size, single use, disposable packages post COVID-19 to avoid the use of the same packages by multiple guests.

5. In-room coffee machines and minibars

5. In-room coffee machines and minibars: As the coronavirus spreads by touching infected surfaces, many hotels aim to reduce such contact points in the guest rooms; particularly secondary items that are frequently used by the guests. So hotels may tend to remove coffee machines and minibars from the guest rooms.

6. Lobby’s complimentary coffee

6. Lobby’s complimentary coffee: For higher safety measures at the hotels and in line with minimizing the multiple use of items by several guests, guests may notice the absence of a free self-service coffee station at the hotel lobby in the early morning, as well as free water coolers or self-service juices’ stations.

7. Happy hours

7. Happy hours: Another safety measure aiming to reduce contact between visitors themselves and with the hotel staff, hotels intend to cancel the “Happy Hour” that provides guests with free or discounted drinks. In the new era of social distancing, such activities will not be encouraged in public places.

8. Buffets

8. Buffets: Open buffets are common in hotels and usually people serve themselves using the same utensils which if used by an infected person, it might become a tool to spread the virus. Therefore, open buffets may no longer exist post COVID-19 era of social distancing and avoiding contact.

9. Crowded pools

9. Crowded pools: Post COVID-19, crowds should be avoided as it may contribute to the spread of the virus among guests. Thus, hotels may reduce the number of loungers at the swimming pools and spread them further away to apply social distancing.

10. Front desk check-out

10. Front desk check-out: As hotels tend to reduce contact between employees and guests, online services using the hotel applications will be encouraged including check-out services; where guests can pay online and receive their bills by email instead of receiving a paper bill.

1. Front desk check-ins
2. Access cards
3. “No rooms available” phrase
4. Large size toiletries
5. In-room coffee machines and minibars
6. Lobby’s complimentary coffee
7. Happy hours
8. Buffets
9. Crowded pools
10. Front desk check-out
1. Front desk check-ins
1. Front desk check-ins: After the coronavirus crisis is over and hotels reopen their doors to visitors, everyone will notice fewer points of contact in hotels. That’s because hotels will ensure social distancing and will be relying on smartphone check-ins instead of the traditional method that requires employee presence and direct communication.
2. Access cards
2. Access cards: Upon the coronavirus pandemic, smartphones will not be used to check in only, but will be used as an access to the designated room eliminating the need to use keys or access cards which might be a means of transferring viruses and germs. Smart keys are already being used in some Disneyland resorts, Marriott, and IHG Hotels, via their own apps.
3. “No rooms available” phrase
3. “No rooms available” phrase: You will stop hearing this sentence as hotels are expected to no longer operate on full occupancy to avoid having crowded facilities.
4. Large size toiletries
4. Large size toiletries: Some hotels used to provide their visitors with large size packages of shampoo, conditioner and shower gel. These packages will be replaced by small size, single use, disposable packages post COVID-19 to avoid the use of the same packages by multiple guests.
5. In-room coffee machines and minibars
5. In-room coffee machines and minibars: As the coronavirus spreads by touching infected surfaces, many hotels aim to reduce such contact points in the guest rooms; particularly secondary items that are frequently used by the guests. So hotels may tend to remove coffee machines and minibars from the guest rooms.
6. Lobby’s complimentary coffee
6. Lobby’s complimentary coffee: For higher safety measures at the hotels and in line with minimizing the multiple use of items by several guests, guests may notice the absence of a free self-service coffee station at the hotel lobby in the early morning, as well as free water coolers or self-service juices’ stations.
7. Happy hours
7. Happy hours: Another safety measure aiming to reduce contact between visitors themselves and with the hotel staff, hotels intend to cancel the “Happy Hour” that provides guests with free or discounted drinks. In the new era of social distancing, such activities will not be encouraged in public places.
8. Buffets
8. Buffets: Open buffets are common in hotels and usually people serve themselves using the same utensils which if used by an infected person, it might become a tool to spread the virus. Therefore, open buffets may no longer exist post COVID-19 era of social distancing and avoiding contact.
9. Crowded pools
9. Crowded pools: Post COVID-19, crowds should be avoided as it may contribute to the spread of the virus among guests. Thus, hotels may reduce the number of loungers at the swimming pools and spread them further away to apply social distancing.
10. Front desk check-out
10. Front desk check-out: As hotels tend to reduce contact between employees and guests, online services using the hotel applications will be encouraged including check-out services; where guests can pay online and receive their bills by email instead of receiving a paper bill.