TRA releases 2010 ICT survey results

Press release
Published December 27th, 2010 - 01:27 GMT

The Telecommunications Regulatory Authority (TRA) has released the results of an extensive survey examining the usage of Information and Communication Technology (ICT) services in the UAE. 

A total of 2,109 households and 2,133 individuals participated in the TRA’s study, which was undertaken during the course of 2010. The survey spanned multiple services including fixed telephony, mobile telephony and the Internet.  

The survey examined many factors, which cover different areas in the ICT sector such as the extent to which households and individuals in the UAE have access to ICT services and the extent to which households and individuals in the UAE use, in terms of time and spend. Furthermore the survey measures the ICT services that users are connected to and the extent to which users are satisfied with their ICT services.

H. E. Mohamed Nasser Al Ghanim, TRA Director General said: “: “the survey results provide a realistic picture of the development achieved in ICT sector during the recent years. The latest international methods and technologies had been used while conducting the survey to ensure the maximum degree of credibility.”

The survey found that while over 99% of individuals in the UAE have mobile phones, only 46% of households have fixed line phones as many prefer the use of a mobile phone only.  The survey also found that 63% of household have an Internet connection, of which 88% are broadband connections.  The most popular Internet based activities undertaken in the UAE are emailing and visiting social networking sites.

The survey revealed that consumers are generally satisfied with their ICT services; 93% are satisfied with their overall fixed line services, 86% with their overall mobile services, and 89% with their overall Internet services. 

The survey also examined the extent to which individuals in the UAE use social networking sites.  It founds that 55% of individuals have set up a profile on a social networking site.  97% of these profiles are on Facebook. 69% of users typically visit the social networking sites they have profiles on at least every two days.

A detailed report of this survey can be found on: www.tra.gov.ae

Background Information

Telecommunication Regulatory Authority

The Telecommunications Regulatory Authority (TRA) of the United Arab Emirates (UAE) was established according to the UAE Federal Law by Decree No. 3 of 2003 – Telecom Law, on regulating the telecommunications sector in the UAE. Since its establishment, the TRA has exceeded expectations by achieving its projected goals in record time.

The role of TRA focuses on two fields: regulating the telecommunications sector, and enabling government entities in the field of smart transformation.

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