HP has recently been appointed by Cairo Bank to upgrade its IT system to ensure 24x7 oneline service availability through multi-channel call centre, ensuring better service availability and effectiveness. As part of the deal, HP will install and implement an integrated solution for a contact centre based on Cisco's IP telephony infrastructure.
"HP has established itself as the leading IT solution provider for the banking industry in the Middle East. We are pleased to have been selected to implement an integrated and mission-critical solution to enhance their operations with a secure, efficient and agile IT environment," said Ahmed Samy, Managing Director of HP Egypt.
"This project will be beneficial to Cairo Bank as it will drastically improve staff effectiveness, reduce costs and build on previous investments in Cisco products. This suite of solutions will integrate with existing systems to enable Cairo Bank to migrate to full IP communications and protect their technology investments," he added.
"As a global technology leader with strong local presence and as the preferred partner for Cisco IPCC in Egypt, HP will assist Cairo Bank to reduce IT costs and target a wider customer reach. They have a proven track record in delivering end to end solutions to meet our specialized requirements and we value that experience and local knowledge," said Gamil Salem, general Manager and Member of the High Executive committee Cairo Bank.
The solution will be implemented in a phased approach whereby in Phase 1 the IP IVR functionality will be implemented, whilst in Phase 2 the components of the contact centre will be implemented.
Cisco IP communications is a complete enterprise-class system, enabled by Cisco AVVID (Architecture for Voice, Video and Integrated data) that securely integrates voice, video ad other collaborative data applications into intelligent network communications solutions. This system allows unified communications, rich-media conferencing, IP video broadcasting and customer contact solutions, which results in a highly effective and collaborative business environment. Cisco IP communications reduces the cost and complexity associated with managing multiple and remote sites, meet stringent requirements and provide optimal availability and security when deployed as part of a converged network.
© 2005 Al Bawaba (www.albawaba.com)
