Jordan Telecom announced Sunday that its Information Systems sector has been awarded ISO 9001:2000 Certification.
“We are delighted at this confirmation that Jordan Telecom’s information systems management and staff are now performing to global standards of quality management and customer service,” said Laurent Mialet, CEO of Jordan Telecom. “ISO 9001 is a standard that measures customer service and this sector is responsible for delivering important services and access to our customers.”
Jordan Telecom’s Information Systems sector is responsible for a number of customer services, including the company’s billing operations which manage information processing and bill system management. The ISO standard sets benchmarks for quality within these processes, assuring customers that errors are minimized and that customer interaction and queries are managed efficiently.
“We are here for our customers and we are dedicated to developing better, stronger, customer services with all our energy,” commented Mialet.
“The Information Systems sector in the company has worked hard to meet the requirements of ISO 9001, in all of its processes and activities.” Said Engineer Rula Ammuri, Chief Information Officer at Jordan Telecom. “In the past four months we have followed a clear strategy to building towards the standards of quality set by the ISO. This move means that we are operating a world class Quality Management System (QMS) to fully meet and exceed our customers’ expectations.” (menareport.com)
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