Daman opens new branches in response to growing demand in Abu Dhabi

Press release
Published October 20th, 2011 - 09:27 GMT

The National Health Insurance Company- Daman today officially opened two new branches in Musaffah, Abu Dhabi. The first caters exclusively to serve individuals requiring the basic health insurance plans while the other serves corporate clients and individuals seeking enhanced plans.

Mr. Khaled Al Qubaisi, Chairman of Daman, marked the official opening with a ribbon-cutting ceremony, which was attended by Mr. Mohamed Rashed Al Hameli, Daman board member and   Dr. Michael Bitzer, Chief Executive Officer of Daman, and a number of company executives.

Mr. Khaled Al Qubaisi said, “Increasing our service network closer to different communities within the country is part of our ongoing expansion strategy. These branches’ interiors, advanced technologies and efficiency in services will form a model for our different customer service locations moving forward.”

Both branches offer high processing capacity and state of the art technology to ensure shorter waiting times and increased efficiency for both, corporate and individual customers. Visitors to the branch can expect a variety of available services including, policy enrolment, renewal procedures and receiving claim requests in addition to answering general enquiries.

Dr. Michael Bitzer commented, “The opening of these branches brings the total number of our branch network to 8 combined with 21 service points, enabling us to serve our customers more conveniently. We look forward to rolling out the increased efficiency measures and higher capacity for services these branches offer to our existing branch network. ” 

The specially designed branch for Daman’s Individual Basic Plan customer is equipped to handle more than 1000 customers per day and includes on-the-spot card printing.

Both branches will be the first to be designed in accordance with Daman’s new branding guidelines. Customers will immediately notice the striking balance of the new colours, lighting and overall aesthetics.  The Basic health insurance branch features a bright ambience with the furniture and layout designed to support efficiency in an active environment. The enhanced services and corporate clients’ branch on the other hand features warm colour palettes and lightings that promote an exclusive and personalised customer experience. 

Dr. Sven Rohte, Chief Commercial Officer of Daman, commented: “We have taken into consideration multiple factors before opening those branches. Both were designed to suit the specific needs of our corporate and individual clients. This includes layout, seating and technological capabilities where we introduced state-of-the-art workflow systems that increase efficiency and reduce waiting times.”

Both branches will operate from 8:00am to 4:00pm Sunday to Thursday.

Background Information

The National Health Insurance Company – Daman

The National Health Insurance Company – Daman is the UAE’s leading specialised health insurer, providing comprehensive health insurance solutions to about 3 million members in the UAE.

Daman is a public joint-stock company that is 80% owned by the Abu Dhabi Government with the remaining 20% owned by Munich Re.

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