Falah Al-Ahbabi Opens Customers Happiness Office at Abu Dhabi Municipality’s HQ

HE Falah Mohammed Al Ahbabi, Director General of  Urban Planning and Municipalities Department, opened the Customers Happiness Office at the Customer Service Centre at the Headquarters of Abu Dhabi City Municipality, Sheikh Zayed bin Sultan Street. The opening ceremony was attended by HE Mubarak Obaid Khamis Abdullah Al Dhahiri, Undersecretary of Urban Planning and Municipalities Department, and HE Ali Khalifa Al Qamzi, Acting General Manager of Abu Dhabi City Municipality in addition to scores of municipal executives, directors and employees. The initiative is part of the Municipality’s efforts to improve the services and raise customers satisfaction.

“This initiative culminates the historical visit of His Highness Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Executive Council to Abu Dhabi City Municipality. During the visit, HH highlighted the importance of enhancing communication with customers and offer high-quality community service,” said Falah Al-Ahbabi.

“The Urban Planning and Municipalities Department attaches high priority to improving communication between the municipal system in Abu Dhabi and customers. Opening the Customer Happiness Office is a giant step towards enhancing relations between the Municipality & customers, heeding to their observations and responding to their needs. The ultimate objective of these efforts is to boost customers’ trust with the services on offer and bring them happiness. We are always committed to implement the directives of the Abu Dhabi Government which aim to creative ideas capable of enhancing services, achieving the highest standards of excellence, meeting the comprehensive development requirements in Abu Dhabi and providing an integrated & efficient service infrastructure,” added Al-Ahbabi.

HE Saif Badr Al Qubaisi, General Manager of Abu Dhabi City Municipality, said: “The Municipality adopts transparency with the customers thanks to the open-door policy. We encourage employees to further foster the outstanding relations with customers, and observe ethics in customer dealings. We also encourage them to heed to customers’ views & suggestions, and meet their needs in accordance with the applicable rules.”

Al Qubaisi underscored the importance of this initiative in leveraging customers service and ensuring happiness & positivity when dispatching public services. “We remain committed to the promise we made to HH Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the Forces Armed, and Chairman of the Executive Council. This would motivate us to produce more development initiatives to materialize the noble values of our wise leaders, and their precious trust.” Al Qubaisi called upon all municipal staff at all levels to inspire happiness, optimism and positivity to all municipal customers.

"Opening customer communication channels is a key objective that fosters partnership between employees and customers, and contributes to overcoming any difficulties that may hinder transactions processing. The main objective of this Office is to bring happiness to all customers in an ideal working environment that aims primarily to offer cutting edge services at world-class standards in order to realize the aspirations of our community and strategic partners,” added Al Qubaisi.

"We, at Abu Dhabi City Municipality, are pleased to open our doors and hearts to all customers & visitors to raise any concerns, voice their needs, and listen to their suggestions to leverage the Municipality’s performance and improve services in general,” continued Al Qubaisi. 

“Through this Office, we are keen to streamline transactions procedures, establish direct communication with the public, review their visions, identify the services they expect and meet their expectations. The Office will receive customers and meet their needs in accordance with the applicable laws & regulations. Our methodology is based on simplifying procedures, cutting transactions processing time, providing professional cadres capable of measuring up to the customer expectations and achieving the vision of our government aimed at bringing happiness to all community members,” noted Al Qubaisi. 

“Abu Dhabi City Municipality, including all its sectors, divisions and centers, believes in the open-door policy and attaches great importance to the ideas presented by customers to upgrade services and improve performance. We also utilize such direct gatherings with customers as they serve as a realistic indicator of our performance and services.” 

“The Municipality’s Customer Service Division adopts simple and easy procedures thanks to the hi-tech in place and the highly experienced team capable of meeting customer needs rapidly. The Division is keen to open modern communication channels & more service windows with the public, provide all means that ensure convenient and speedy transactions processing and create a dynamic service environment. This initiative will also enable us to listen to customers’ complaints & suggestions in order to upgrade municipal services. Realistic field surveys will be conducted to measure services delivery and customer satisfaction level,” concluded Al Qubaisi in a final remark.