KIB hosts the Public Institution for Social Security for a strategic knowledge-sharing workshop on operational excellence

As part of its ongoing efforts to strengthen integration between the public and private sectors and in reaffirmation of its commitment to advancing institutional knowledge and developing operational capabilities nationwide, Kuwait International Bank (KIB) hosted a professional workshop for a delegation from the Public Institution for Social Security (PIFSS), comprising members of the Strategic Planning and Project Management departments. This initiative reflects the Bank’s focus on exchanging practical expertise and adopting modern models for enhancing institutional performance, thereby supporting the establishment of a knowledge-based national partnership.

The workshop focused on presenting the KIB operating model, which the Bank adopted to enhance its operational processes, drawing on Lean & Agile principles designed to increase efficiency, reduce waste, and strengthen flexibility in decision-making. The Bank’s team provided a detailed overview of how the model was developed, the results it has delivered over the past years, and the role it has played in elevating transparency and improving work practices across the Bank’s various departments.

Commenting on this initiative, Fahad Al Bader, General Manager of the Operations Department at KIB, explained that hosting the delegation from the PIFSS aligns with the Bank’s vision to strengthen its role in national institutional development. He stated that “sharing our operational expertise with key government institutions reflects our ongoing commitment to enhancing the efficiency of the country’s overall work system. Cooperation between the public and private sectors is not a secondary option; it is a fundamental pillar for advancing services and improving institutional performance in Kuwait.”

Al Bader added that the KIB operating model is one of the most significant projects the Bank has adopted in recent years to establish an advanced operational environment. He noted that presenting this model to a government institution of the scale of the PIFSS reflects the mutual trust between both entities and lays the foundation for future collaboration that can support the development of more advanced operational initiatives. He highlighted that “KIB operating model is not merely an organizational framework. It represents an institutional culture that strengthens teams’ ability to innovate and supports continuous improvement in line with internationally recognized methodologies.”

He also emphasized that through this type of collaboration, the Bank aims to enable national institutions to adopt practical tools and methodologies that have proven effective in complex banking and regulatory environments.

KIB Life Academy, the Bank’s learning center, hosted the workshop, which included detailed presentations, practical exercises, and joint discussions among the participating teams, with a focus on how the KIB operating model can be aligned with the nature of the Public Institution for Social Security’s operations, particularly in project management and the improvement of daily processes. The workshop also featured real case studies from the model’s implementation within the Bank, demonstrating how its tools have helped accelerate delivery, organize workflow, and reinforce discipline in operational governance.

The workshop also addressed the challenges of cross-departmental collaboration within large institutions and highlighted the importance of establishing effective communication mechanisms and developing performance measurement tools that support objective decision-making. A set of practical guidelines was presented that can be applied directly within the units of the PIFSS, particularly those responsible for strategic planning and monitoring the implementation of initiatives.

It is worth noting that KIB aims to serve as a strategic partner to government entities by sharing its institutional expertise and contributing to the development of national capabilities. KIB believes that strengthening collaboration between the public and private sectors is a key pathway to enhancing efficiency, improving service quality, and advancing knowledge-driven and innovation-based operating models. These initiatives align with the Bank’s vision to support institutional development in Kuwait and to help build a more flexible and sustainable operational environment.